Customer Testimonials
Employees are super helpful and friendly!
Fast and easy. Price was right for some basic bike repairs. Thank you guys!
I finally found a great bicycle mechanic at this store. Enjoy having a local and friendly bike shop in San Clemente.
Good service
Great service and fast turn around
Very helpful
Friendly and efficient service. Fabulous employees.
Excellent service getting my flat fixed through the flat package program I purchased when buying my bikes.
so thrilled with Jax and the amazing staff that go the extra mile EVERY single time I come in.
The service is what keeps me coming back. Jeff and the team are so easy to work with.
Good
Hi, The guy who helped me in the service area was awesome. He was knowledgeable and quick. I didn't remember his name, but maybe you can link my receipt to his employee number/name. He is a 10-star employee. Thanks!
Everyone was helpful and supportive and knowledgeable as well as encouraging
Joe and Jeff were very professional, knowledgeable, and helpful throughout the buying experience.
You had what I wanted, the gentleman helped me regarding a couple questions I had, bought it and was in and out in 15 minutes. Fantastic
The employees at Jax always provide a pleasant and personalized experience when shopping for a new bicycle or parts. Highly recommend their expertise.
I appreciate the insights volunteered by staff whenever I express concerns regarding my bike, as well as my parents' bike. At the same time, there is no pressure to follow any recommendations they might have. After multiple visits, I've been very pleased by the service and the results.
Great, focused customer attentiveness from every employee.
Very friendly helpful staff, rapid repair of a tire at reasonable price. Expect when I need a new bike I'll come see you and in meanwhile get my repairs/stuff from you
Great communication
Good service, knowledgeable staff. I would really like for you to reopen your Chino Hills store!!!
Incredible deal on multiple e-bikes and top notch service!
Amazing bikes, great deal, excellent customer service:)
High quality bikes, with excellent dealer network. Thomas and Eddy at the Fullerton store are top notch people and represent the company very well. Their service, and more importantly their true desire to be helpful is something you don't see often these days.
Very fast and professional
Customer service
Jax customer service is always amazing! Whenever I have an issue one of the guys immediately throws my bike up on the stand and quickly remedy’s the issue.
If the problem requires more attention then they can give it at that time, I’m never without my bike for more than a day or two max. Their mechanics do an excellent job and really know their way around a bike.
I’m constantly sending friends to my local Jacks. They take great care of their customers.
Friendly crew!!!!
Awesome customer service personnel.
I recently purchased a FX5 sport. The cost of this purchase was more than I was expecting to pay for a bike. Looking for a fitness type bicycle the model. I was interested in was no longer available. So, searching the inventory with my salesman Anders, we came across the last FX5 Sport available in my size. Putting off purchasing a bike for a couple of years and saving up for a new bicycle I was able to afford this decision on the FX5sport. Salesman Anders does a great job for the company. He is very knowledgeable, explains things thoroughly and had answers for all my questions plus giving helpful tips and advice. After my first couple of rides am totally thrilled with the bike. There were a few issues with the front disc and seat position which were taken care of right away as I made a pit stop into the store. Overall, I I feel that I made the right choice in selecting Jax as my go to bike shop and store.