Customer Testimonials
High quality bikes, with excellent dealer network. Thomas and Eddy at the Fullerton store are top notch people and represent the company very well. Their service, and more importantly their true desire to be helpful is something you don't see often these days.
Very fast and professional
Customer service
Jax customer service is always amazing! Whenever I have an issue one of the guys immediately throws my bike up on the stand and quickly remedy’s the issue.
If the problem requires more attention then they can give it at that time, I’m never without my bike for more than a day or two max. Their mechanics do an excellent job and really know their way around a bike.
I’m constantly sending friends to my local Jacks. They take great care of their customers.
Friendly crew!!!!
Awesome customer service personnel.
Nice quality selection and customer service was great.
The owner was assisting me and he was terrific! So friendly and open to helping me with buying the right lock system for my bike.
Friendly and helpful.
Good quality product and very good service
quick knowledgeable service with helpful suggestions..
Luke and Jacob went thru the details and everything that I should be aware before I left. Very professional and patient with me.
Braxton did a great job helping us make decisions on which bikes to purchase. He took the time to go over each bike in detail, and once our decision was made he quickly did a pre-delivery inspection and even loaded these in our car for us.
A great local bike shop that I will recommend to everyone!
Great selection of products. Great sale prices. The customer service in store was excellent. We enjoyed our time in the store and the rep had a lot of knowledge.
Yes, service is great, employees are very helpful.
Friendly, knowledgeable staff. Quick turn-around on service and on special order parts.
lots of coice and convenience
Personable service and helpful however not pushy.
Amazing service
A good selection of products and great customer service. Thank you
Professional and friendly staff.
Good in-stock selection of mid-upper range parts and accessories. Service department is well run and honest.
Great customer service!
Nice Claremont Store, friendly bike experts and my Trek Alpha 3 road bike runs so nice.
Very friendly and informative about the condition of my bike and how to get it back to new like condition.
Friendly knowledgeable, expert service super quick turnaround time was very pleased with the experience. We definitely recommend and return.
Manny and the guys were very Knowledgeable, Friendly and helpful!
They answered all my questions, customer service experience was Great!
I was always a Jax customer even when they were a very small shop a few doors down towards the east by a small suit shop. And the current place was an old Carpet store.
I bought my 2nd bike there back in the 80’s, and have been a loyal customer ever since!
Lee, who helps run the front desk at the San Clemente location, makes the place!
Such a nice man with an incredible sense of professionalism and kindness.
I really appreciate all of you!
Thank you, Andrew, for being a great bike doctor!
Jax San Clemente is the BEST in Orange County :-)
Very helpful
Amazing bikes, great deal, excellent customer service:)