Customer Testimonials
been shopping at this Jax fro many years and always found it a friendly environment and easy to work with
Excellent personal service. Quick repair, special shout-out to Misty for her extra help.
Jason and Lee
My son had a "Chain issue" which ended up being a gear and connection issue. A little more complicated than thought. The team at Jax, helped diagnose and fix the issue on the spot. WHAT, no down time from bike riding? Dad Win! Seriously though, great customer service, the nicest guys (Thanks Joe and Andrew). Jax could have easily played the whole yeah, we'll get to it tomorrow card. But I was in and out in 25 minutes on a last minute (and right before closing) "kid emergency". I appreciate you Jax and have already told multiple people about the experience.
Very good service.
Great customer service, I believe Craig was the gentleman that took care of us and did a fantastic job.. I thought I needed 2 new tires but after his review he said the tires are fine and only needs 1 new tube.
Loved that we were meant to feel like they up charged us on everything, we were in and out in about 15Minutes.
Craig was very helpful and even loaded my bike in the back of the truck.
Great company, great service, great pricing.
Thank you,
First name removed H.
Nick was awesome!!!!
! He is so knowledgeable and helpful!
Thank you Nick because my bicycle is my happy place!
I have brought my bike to JAX of Long Beach, and BOTH times, Thomas has gone above and beyond to help me. I truly appreciate JAX of Long Beach.
My whole experience with Misty was wonderful. I really appreciate her help.
Very friendly professional service.
Quick and easy process to get my bike worked on. 👍
I shipped my bicycle via Bike Flights from JAX Cycle Center in Claremont... they were very helpful and kept me informed thru the whole process.
Love my new bike. Getting another for a friend so we can ride together.
Service is great , the staff is great. Only thing that needs to be assessed is simple repairs like fixing a flat tire or any other simple task should be first priority since it only takes a few minutes.
I had a flat on my e-bike and Jax was able to fix it in a timely manner and get me on my way to the open road again which was greatly appreciated.
The staff is very knowledgeable. They explain everything clearly and the prices seem fair./
Great customer service and quality repairs.
We spoke with Nathan who answered all of our questions and provided excellent customer service. There are at least two bike shops that are closer to our house, but we will return to Jax.
My interactions from phone calls, to repair estimate to delivery was super. Everyone was polite knowledgeable and really seemed to enjoy their work and work environment. One gentleman told me he was a customer and liked it so much applied to work there!
Reasonable price. Unpressured service. Friendly
The service last Sunday was amazing.
Friendly and helpful staff.
Every time I bring my bikes in they are fast and really helpful. Pricing is Fair and they always help out with other items they did not charge me for. I would suggest using them and even buying bikes as they do great work
Great Selection of e-bikes and best bike service in Long Beach.
Quality and speed
Apart from selling parts guys gave me tips on how to fix the break rotor
Customer Service and Knowledge was Excellent, Great Team.
Very nice employees
Trek bikes are top of the line and worth every penny! I have a commuter hybrid that I ride to work and a fast road bike for weekend adventures. I’m delighted with both of my Treks. The Jax team now remembers me and welcomes me warmly every time i enter the store and ask me how I’m liking my rides which I’m always enthusiastically excited to talk about. They are the best.
Service technician Nick was excellent. He worked very quickly, was informative and helpful.