Customer Testimonials
Service manager helped me find a pair of shoes in my price range and install my cleats.
I cannot believe customer service it’s great
The service team has been awesome. This time Andrew took indy bike and they did great work. Friendly staff as well.
Very helpful staff that gave me the information needed and then did great work on my previously neglected bike.
Great service and support!
Great service and selection at the store
You have pretty much everything there in the store. And, if you don’t have it, you can get it pretty quickly. But the best part, is the staff! We love talking to Jeff, he’s super smart, and has first hand experience (information) when speaking about bikes! We’ve also spoken to other staff members there, that are pretty sharp, and personable, as well.
Nice Clean Showroom
Fantastic customer service.
Service at Jax has always been friendly and quick!
Have used the service department guys for several years and they gave always delivered. They fix what needs fixing and get me back on the road. They always deliver my repaired bike on time. I highly recommend going to Jax. You will love working with Nick and the guys in service at the Laguna Niguel location.
Very helpful, kind, and knowledgable. Excellent customer service!
Very kind and helpful
I have purchased components and had my Mountain bike serviced at this shop several times. Their staff is always very friendly and knowledgeable. I like to give a shout out to Nick and Braxton for always providing a great customer service and fast turn around times in getting my bike back after services. Thanks
Impeccable, timely and high value service
You were able to fix my flat tire right away, and you were professional and friendly towards me.
Thank you to the young man that work on my bike ! It works great ! He came out to my truck to talk to me about it, I appreciate the personal service.
Anders is the best rep you have!!
I was very surprised and appreciative of my Electra beach cruiser getting completely cleaned, lubed, and adjusted despite bringing it in for just a flat repair. This going the extra distance is almost unheard of these days and has made me a devoted Jax customer! Thank you!
This bike shop is great! I am new to the area and brought in my e-bike for service before a trip to do a lot of riding. Jax’s techs found more problems than I expected so needed to keep it longer. When I explained I needed it back before my trip, they “double teamed” it and got it repaired in time for my trip. They even showed me some great places to ride close to Temecula. Great service!!!
Great service and very nice
Bike service.
N/A
Professional, timely, thorough service from entering the shop to picking up the bike. Highly recommended
All the guys who work there are extremely supportive and knowledgeable. Even with a complete newbie rookie
knowledgeable honest thorough businesslike as you quickly take care of your clients
Very friendly and great customer service!
Very competent service department.
They staff is very professional and easy to work with.
Our sales Rep was awesome. Knowledgeable, patient and very accommodating. Would definitely want to work with him again.