Customer Testimonials
Jax is what I call, the bike doctors family. This is because they actually care for our bike needs but they also care for us. They put their hearts and skills into every customer and bike that enters their doors. I love rolling my baby into Jax and going off to my day, knowing I will be texted when my bike is repaired. I feel Co fident leaving my bike there over night because talking to these employees is like talking to trusted family so I know my bike is safe while being repaired. Repairs are fast and detailed to the letter. Best part is, they always give me a path for the future so I know when to return for tune ups. Everyone get your bikes at Jax and support these talented fun loving folks by using jax for repairs. Let's keep this wonderful bike shop in business forever. Please, try to buy from them and use them for repairs. Their prices are worth it. Their bikes are awesome and their tune ups and repairs are fantastic. My bike is my baby and these guys are the bike doctors of my choice. Proud jax customer. The other day I rolled in with a bad tire. They somehow fit me into their afternoon shift despite me saying "I'll take an über and you can work on my bike at night or whatever if you don't have time today." I was prepared to leave my bike overnight and they still chose to fit me in despite their already crowded schedule Butt they didn't rush my bike. They took their time to restore my baby to glory. That's why I won't go anywhere else. I offer these boys time so I won't overwork them and they still choose to help me fast and skillfully despite me not rushing them. Love you my wonderful jax bike doctors family. Thanks for keeping my baby going. As someone who can't drive, I am in debt to your wonderful work on my baby and I always feel comfortable and welcome coming into your awesome store. I would say best customer service but I feel like we are a community, something way better then customer and employee.
Had what I was looking for and was informed of some cool new products.
Everyone was very helpful and got the job done. I will definitely be coming back.
Jeff is Always so friendly and helpful, that is why we always go back to Jax
They are very nice knowledgeable and seem to have a great product
Professional advice and work
Good job fix put new tire tube quickly.
I’ve been a customer of Jax for many years and have always trusted in the Trek brand. Service has always been exactly what I needed.
Service was amazing and very honest employees
Prompt service that I know from experience will be very good
Very friendly, conscientious, honest and knowledgeable staff. They go out of their way to be helpful.
The bikes are great quality
And also great costumer service especially from Paul the nice gentleman that help me.
Always get the best advice from Jessie and Misty. They know at all.
Great service and will definitely use them again
Courteous, knowledgeable and helpful staff
Thomas is amazing. He takes the time to understand my needs, and always goes the extra mile in support and service. Best mechanic I've worked with.
Very welcoming and a great service. .
I love their customer service
Personal,knowledgeable information to help choose my next bike
Jax had a impressive variety of bicycles / accessories on the floor and was able to get me what i requested. 5 star pofessional service from Thomas for being knowlegable, patient and accomidating! Thank you
Jax is a quality store. Always clean and the staff is super helpful. It’s my go to store.
They're nice and do a great job! They did a great job finding some missing screws & bolts that we didn't know about and replaced them.
I bought in two e-bike to have tires fixed and brakes tuned up. The Huntington Beach location team went above and beyond for me. Misty and her stellar customer service had me in awe. She came to me with her bike rack to pickup my two broke down bikes, we took them to the shop, got all my bike issues fixed in a few days and even helped get my bikes back home. The other location I’ve worked with in the past would not have done that for me. I’m so thankful for for the amazing staff in HB.
High quality. Fair prices
Professional and friendly.
Great knowledge about the products.
Very thorough cleaning and lubricating. Was kept updated throughout the entire process. Service was quick and the technician/mechanic was very knowledgeable!
I’ve been a customer of the Jax Murrieta store for so long that I honestly can’t recall when I first walked through the door. From that very first visit, I was met with friendly, courteous, and knowledgeable service.
There have been countless occasions over the years when the team has gone above and beyond to provide exceptional support—not just for me, but for every customer who comes in. Their commitment to high-quality service is consistent, genuine, and something I see every time I’m in the store.
I’ve also had the privilege of sharing many miles on the road with some of the staff, and over time I’ve come to consider them friends. After numerous service visits, bike purchases, and even casual drop-ins, my respect for the team at this location has only continued to grow.
I want to extend my appreciation to Cheryl, Joseph, Craig, Andrew, Natalie, Jeff, and others whose names escape me at the moment. Thank you all for making the customer experience at Jax Murrieta truly exceptional.
Thanks, everyone!
Staff was extremely kind, professional, and willing to answer all questions asked making the whole situation feel very approachable. Great bike shop over all
Great bikes and great customer service.
Great customer service. They helped fix my sons bike chain and had him riding out of there with in 20min.