Customer Testimonials
Went in to look at what was in stock and within 30mins I was walking out with a new bike! Dave did a great job answering my questions and providing valuable information on all my future needs. I highly recommend this shop for all your gear and new bicycle needs!
Friendly knowledgeable service personnel
I like the people who work there and the stuff that is being sold.
The service dept was extremely helpful and accommodating. I was in the middle of a 100km fund raising ride. It was pouring rain, my rear tire was not keeping air. My buddies and I rolled into the shop, soaking wet and dripping water all over the shop. My hands were stiff from the rain and cold so I went to the shop for help. The service tech was so quick to change my tube and check everything out to make sure I had a trouble free finish to my ride. I appreciate the help and friendly service!
Nice guys, no pressure on sales, very professional
Good customer service from the folks at Jax San Clemente. I bought something that wasn't quite right, brought it back in for an exchange, and even though it was a couple dollars more, they exchanged it straight across and I was back in business in no time. They're always helpful, and carry a pretty good stock of bikes and parts whenever I need it.
Service tech helped me immediately and quoted my repair quickly and professionally.
Repair and service is excellent. Thomas is a professional mechanic with good people skills. Thank you
Customer Service was great by Anders in the Long Beach store. He was very knowledgeable about all the choices.
Great customer service with a lot of knowledge.
I was very pleased with the support I had for my off-brand bike. I was afraid that Jax would be unable to help me since I didn’t buy the bike there, but the technicians were very friendly, helping me unload my bike from my car to bring in for inspection on the damage to my tires.
I was patiently supported and offered solutions to fix my tire and one of the solutions would cost me more up front (protection plan) but ultimately be better for me. Initially I declined and the technician happily proceeded with the basic repair, but while he was preparing my work ticket, I had a chance to reflect and ultimately decided on the protection plan. He happily switched up everything to support me.
I appreciate the technical knowledge, but great customer service and willingness to help really matter as well. I believe both happened :)
Everyone was very helpful when picking out the bike. They assisted with the seat and explained all the tips and tricks of my new bike very well
I brought my trike in to be assembled and the staff was very nice, explained to me how long it would take and that they would send me an email when it was ready.
They told me the date it would be ready and it was ready to go.
THANK YOU JAX!!!!!!
Theresa N
Service was quick and polite.
Friendly and helpful staff
I was impressed with the knowledge of your employee that provided the services. Furthermore, he was pleasant and accommodating.
Professionals, fast, and great follow through in treating customer concerns.
everything
We have always had the correct repairs made and on the time frame that was effectively communicated.
Good selection of bikes and accessories. Staff knowledgeable and helpful.
Fast, efficient service by knowledgeable and friendly staff.
The staff at Jax is always helpful and friendly. Ordering the Thule was easy and the parts arrived quickly.
Like that the shop actually have nice designed jerseys for women. Rare to find in any bike shop.
Employees were helpful and friendly too.
The engineer was extremely nice, fast and knowledgeable and professional!!
Fast
Great customer service. Everyone interaction was excellent. Thank you all for your help
Brandon was helpful, professionally knowledgeable, efficient, and friendly. He took care of my bike as expected and on time. Thanks Jax.
Each time everyone was so helpful . Great service !
Thanks again!
Friendly,helpful and very knowledgeable staff.