Customer Testimonials
I always get helped quickly by someone who knows more about the best part or solution for my problem. These folks ride what they offer.
Friendly, knowledgeable, excellent service, reasonable pricing.
Anders was very helpful! The staff is very friendly and effecient.
Good service, nice people.
The customer service was amazing! I was greeted when I walked in the door. Mitchell helped me find what I was looking for and even noticed it was on sale online. He was great in answering all my questions. I will definitely be back for a tune up and advice.
Personal attention and customer service.
Friendly, knowledgeable staff in both sales and service.
Had my bike serviced and they stayed in communication with me during the process. Repaired my bike, ordered new tires, replaced my tape, gave a tune up, the returned the bike cleaner than when I dropped if off. They were friendly and knowledgeable of products and materials. I was even invited to attend a group ride and it was great!
GREAT staff!
Did a great job changing tube on mountain bike for reasonable price and fast service.
Nice, helpful and friendly staff.
Quality products and friendly, knowledgable service.
Great repair work and a very friendly staff!
Very good service and customer care.
The job was done immediately and was of high quality, as always. Thank you.
Johnny was extremely knowledgeable and sold me a great FX 3 Disc bike!
Very kind and informative
The guys in the the San Clemente store are the best! Top drawer, service and helpfulness
It was a great service. Everyone was kind, the service was quick and accurate.
Staff are friendly, knowledgeable!
Good Sevice and selection
The people communicate very well.
The availability of what I needed, and the enthusiastic and welcoming service of most of the team members,
I had my bike given a full service. It was completed the next day and was a great job. The technician was very knowledgeable and courteous
Professional, competent and courteous. The only criticism I have is it’s a bit expensive.
Jax Laguna Niguel is a reliable bike shop for many of my cycling needs. The staff are always very friendly and courteous. If they don’t have an item I want they’ll order it for me. I really appreciate that. I don’t care to conduct business online so Jax really aligns nicely with the way I like to shop. Thank-you! 👍
Attendants were friendly and very knowledgeable. My transaction was quick and efficient.
The people who work there are helpful and efficient.
My bike was tuned up just right with no need for additional adjustments and it was ready for pickup sooner than promised.
Plus, I just really like having a good bicycle store in town to which I can take my bikes, talk to friendly and knowledgeable people, and have maintenance and repairs done by competent pros. No hard sell or upsell on anything; just straight answers, good work, and excellent service. That is why I'll keep coming back.
My first time visiting Jax.
I used to buy bikes and associated stuff when it was Bud's. But that was decades ago. Anyway, great service and good conversation with the guy working there.
Recommended!