Customer Testimonials
They worked as expected.
Knowledgeable staff
Knowledgeable employees were able to find me a replacement front derraileur for my approx 20 year old bike. Very friendly and helpful. Thanks.
Service explained and parts ordered and installed.eight year old is very happy with his geated bike
Don is the best! The man deserves a raise! Stupendous customer service!
I came in with a pretty specific and tricky request—looking for a stem with some unusual specs. From the moment I walked in, I was helped right away. I wish I remembered the name of the woman who assisted me because she was amazing. She went above and beyond searching for the part. At one point, it seemed like I was out of luck, and I had already made it to the parking lot when she came running out—she’d found it! So rad. I had searched online and visited two other shops with no luck. I was seriously stoked. I’ll definitely be back—100%!
I am always impressed with the level of customer service by the staff.
Service and attention.
Dave was an amazing help trying to pick the best fit for me! He was so full of knowledge and gave me lots of options to choose from.
Nate was there when I picked up the bike. He made my test drive, and transaction so smooth!
Thank you to the entire team for making this experience a great one!
Customer Service!
Personnel. I am a fan of Jessie and Colin. Lots of quality help.
Always excellent customer service, thank you Eddy!
Friendly, knowledgeable and professional service. It really helped selecting right bike. Great team.
My go to bike shop! Friendly, knowledgeable and overall great people!
Store personnel are friendly, helpful and knowledgeable.
The staff were very helpful, friendly and knowledgable.
very personal
Customer service is by far the best. Blows Rock n’ Road out of the water. The staff at Jax is second to none !!! Thank you guys for what you do !!!
Great reliable bikes and fantastic, friendly customer service.
Trek products
Customer service was really great
Very communicative
Great selection and very helpful friendly staff !
Very honest and helpful. Will definitely go back!
Great service! Trek bikes are awesome. They last forever!
Jason was very helpful. A great front for your store.
Service was done in a timely manner.
Pricing seemed high, but man everything is expensive these days. Ugh!
Excellent customer service
Personal attention, knowledgeable service and advice
Fast and great customer service
The people that work at the shop. From the salesman to the mechanics is the primary reason I keep visiting this location.
They fixed the back tire of my bicycle perfectly.
Efficient, pleasant, checked out the issue I described and confirmed it without pushing any additional services etc. Also much appreciated the complete lack of condescension to a person who is older and a female. I have frequently been treated as though I was stupid or mildly demented.
Will definitely return and recommend also.