Customer Testimonials
Great customer service! The guy that helped me knows his stuff!!
Anders is the coolest!
bike worked great after service!
Jax has great products, and the service is exceptional!
Friendly, knowledgeable and timely service. Also, unlike some shops, they don’t ignore or talk down to women customers.
Friendly, knowledgeable staff.
The employees were very helpful with the item (streamers for a little girls bike) I needed. We chatted for a few. Professional and friendly.
I think you guys do a great job. Have a great day. Thank you for taking care of me.
My husband and I came in to purchase cycling shoes to use for our new peloton. The staff was amazing helping us find the right fit, and going above and beyond by ordering the sizes we needed from another store and having them shipped there. They even attach the cleats for us before we pick them up. We live locally in love support supporting local businesses.
I was looking for a Trek Verve e-bike. David helped me get one ordered on Monday MLK day. Because it was a holiday, it could not be ordered the same day. David thought the bike would likely be ready for pick up the following weekend. Two days later I got a call saying the bike had been delivered and was ready for pickup! My wife and I stopped by the store Wednesday afternoon to get the new bike and David helped load it into our vehicle. Jax and David under promised and over delivered. I cannot recommend them highly enough!
JAX service personnel understand novice cyclists' concerns, while also providing rapid knowledgeable service to more experienced cyclists. Our two (old) family bicycles were refurbished into spectacular condition!
Great service; helpful, knowledgeable, and friendly staff members
The entire staff was amazing. John and Joe went out of their way to help me
Good service knowledgeable people
Consulted with Thomas at the Long Beach store regarding a new handlebar stem for my SL5 Emonda. Turns out his advice was spot on. The bike's ergonomics are now to
Very informative and friendly
The staff was pleasnat and attentive!
I was on a group ride and all four of us had issues with the bikes, we were 30 miles into the ride with 30 more to go, the staff saw to all of us and we all went away happy.
Brought my Trek in to have the battery in my cadence counter replaced. Don quickly and efficiently completed the task and had me back on the road in no time. Great service!
Misty from the shop was a rock star! She was helpful and friendly from the start. She called to confirm my order and then when my bike was ready. When I got there she explained the details about the bike that I needed to know and set me up with the accessories I asked about. Was extremely impressed with the service here. I’ll be back to being bike in for tune up.
My old run-down bike looks almost like a completely new one. I like how people at the store care about details.
Jax did a very good job
Did a great job on the bike, communicated very well and got my bike back in a reasonable time. Very friendly staff
Friendly, helpful service. Will definitely return as needed.
Always a great experience. The staff is friendly and knowledgeable. I will definitely recommend Jax to family and friends
The quality and professionalism
Pick up process was very simple. Staff gave great advice on sizing and comfort and helped install my cleats. Thank you so much!
Employees are very professional and kind.
Knowledgeable and friendly staff. Really good customer service for repairs.
Anders was great. Super helpful.
Had Way Above Service with Misty in HB Downtown!
So Kind,Helpful and Knowledgeable !!
Great Great Experience!
Anyone who also Answers Phone is Super!!