Customer Testimonials
Very knowledgeable and friendly people. They did their best to make me smile. And it worked. Jax has been around for a long time. And have always been a local great place to get a fair deal. I’m sure I’ll go back.👏
Had the correct size inner tubes😀
Ran into an issue with my bike after unloading it for my morning ride. Only a couple of miles from the shop so I reloaded the bike and brought my broken bike in to the shop. A mechanic looked at it right away , diagnosed the problem, fixed it in a few minutes. I was able get my morning ride in with no issues during the ride.
You guys always give good advice, dont try to make me buy crap I don't need. Very informative
We love our trek bicycles. Took them in for the free six month service. Job was done well and, despite the shop being short handed that day, the work was done on time and the tech ( I think his name was Jesse) explained what he did and gave us some tips about maintenance which was greatly appreciated.
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Store staff was very professional and also helpful
Quick stop, knew exactly what I wanted/needed. Employee was helpful. Got me exactly what I needed and I was out quickly. Well stocked. Friendly employees. Will come back if needed and in the area.
We had a really good experience! I I recommend this place to anyone that is looking to buy anything bicycle related!
Dave and team did a great job. I was interested in purchasing 2 e-bikes. Dave helped me assess the options, provided me with a test drive and eventually purchasing 2 new e-bikes and desired accessories. Support was excellent from start to finish. They even assisted loading the bikes into my car. Highly recommend.
I had a fantastic experience at Jax Bikes on Saturday, August 23, 2025. I made a purchase of $385.63 around 10:50am at the checkout station near the bathroom and changing rooms. The employee who helped me (I did catch his name, but unfortunately can’t remember it now) was outstanding.
He guided me through selecting the right equipment for my upcoming triathlon and made sure everything fit my needs perfectly. He was incredibly patient, knowledgeable, and took the time to explain options without ever making me feel rushed. Thanks to him, I left with exactly what I needed and couldn’t be happier.
This type of service really makes a difference, and I’m grateful for how smooth and positive the experience was. I’ll definitely be coming back to Jax Bikes for future gear and highly recommend them to anyone preparing for a race or just looking for great service and equipment!
Jax has been the go to bike shop for us here in San Clemente. Competent, timely, fair, and good treatment.
Very friendly and helpful staff.
Google search of Trek
Helpful knowledgeable and great working with the team!
Quick, easy, and insightful!
I truly appreciate the personal touch Jose C. provides every time I visit the shop—you can’t find this kind of service anywhere else. Mechanics like Jose are hard to come by. Not only is he highly knowledgeable, but his ability to understand and meet customers’ needs is impressive. I love this shop because of the excellent service.
Friendly shop. Knowledgeable staff.
Great Service. Jesse took care of a brake / derailure problem and had my bike up & running in a flash.
Helpful knowledgeable team. Go out of their way to help you!
The staff is very knowledgeable and very efficient and quick.
Very friendly and very professional. You guys have a great service team.
Took my bike in for a tune up. EXCELLENT customer service. I wish I remembered the guys name but he was awesome. Explained everything to me in great detail as far as what he could see was needed to be fixed or replaced and why. When I picked up my bike it looked gorgeous. Thank you guys for a great experience and awesome customer service.
Service is always friendly, helpful and knowledgeable. When I come in with an issue it is often immediately addressed. I love coming to a bike shop where service is friendly and helpful!
great place for bikes and great people there
I have been to the shop twice after the purchase of my bike, asking question and to verify a few things. Everyone ive dealt with was knowledgable, kind and provided honest insights.
I appreciate Jeffrey Sisk for setting me up with my dream bike! He was patient, didnt rush my decision making process, and answered all questions thoroughly. He took the time to set it all just right for me. Loving my Trek Slash 8!
The support ive experienced so far makes me happy i came to Jax for my new bike purchase.
I like everything, about the products & services at Jax Long Beach. I really like getting updated on new products, and services offered at Jax LB. It's a very convenient location, and friendly staff who are also very helpful.
Great customer service. Friendly and helpful staff.
The customer tech was very helpful and polite.
We went to the store in Aliso Niguel for the first time, and we really liked the experience. Staff were very friendly and nice. Thank you.