Customer Testimonials
Workers there are always polite, knowledgeable, and thorough. I've gotten good service, good products and repairs are done when promised.
Easy, friendly and knowledgeable.
Great service, friendly staff!
The personnel are very kind and went out of their way to help us.
We came in with a flat and it was fixed it in less than 10 minutes!
Talk about service.
Also, my wife wanted a ringer and the ones on display did not please her so the service tech
looked up more on the web and she found the one she wanted and got it ordered in one minute.
He could have easily said that's all we have but he went the extra mile to please the customer.
Keep up the good work Team Murietta
All was just perfect: my flat tire was fixed fast, I received timely call reminding that my tire is ready. At pick up I was given technical information and recommendations for correct tire maintenance. In summary, it was professional and, at the same time, very riendly service.
Al
Anybody in the building can help you and get you back on the road. Everybody is very polite and helpful!
Jax Bicycle is a gift to Irvine, CA. In this day of declining customer service (e.g. nobody is available to ask at Home Depot) it always surprises me that Jax has bicycle experts who like their customers. I've never met a discourteous staff member. And they always give me the best advice - not only for racing bikes, street bikes and beach cruisers, but also electric bikes as well.
Thanks for staying in Irvine and giving us the best resource in cycling.
W. Condict
Great friendly and knowledgeable service
Excellent service staff. They are knowledgable and kind. The speed of service could be faster but I think that is more of a staff resource issue.
The service team was great and was a positive experience!!
Quick service after an unfortunate crash with my road bike. Mechanics quickly evaluated my bike and repaired as needed quickly.
super knowledgeable and friendly
Staff was incredibly helpful and friendly
Good guys clean shop. They know what they’re talking about. They know what they’re doing. They’ve been around quite a long time. Thank you.
Always the best service and employees that work there. Always have the answer to my problems. They are very military friendly to as most of them are prior military. This shop is approved by Expeditionary Veterans Association and we love doing business with them.
Jacob Cruz-Ratliff
Founder/Owner
Expeditionary Veterans Association
Traveling and left my bicycle shorts at home. The size (and only one they had in that size) was on display. I inquired if they would take it off display to which the manager replied ‘yes.’ All worked out for me and I appreciate it. Great customer service!
Super helpful and friendly even though it was more of a nuisance maintenance issue. Walked in and had availability to put the bike on the rack and fixed it on the spot. Can't beat that!
Paul and Anders were very knowledgeable and took the time to ensure I had the best bike for me and that it was properly prepared and fitted.
Good selection and knowledgeable staff.
The product is too notch, best of the best. The knowledge of the staff is the best out there. The service department is always ready to help. I love this place.
Great group of employees and store. Will always shop here.
That bike I got is awesome
Staff were nice and helpful when
getting my Bike repaired.
Thanks First name removed
Jax displays their bikes and products very clearly in the store. I like the cleanliness and the fast customer care my son and I received.
Good customer service, excellent knowledge, timely, professional, friendly.
I like the very friendly and helpful staff at JAX. Sometimes the manager will even great me if he sees me pulling up in the parking lot. Usually, I don't even have to bring my bike in to the shop, someone helps me get it off my truck and into the shop and vice versa.
Also, the shop is organized and the displays of bicycles and equipment are beautiful. It is an overall fabulous experience coming into the JAX Bicycle Shop in Yorba Linda.
Margaret Human
Very reasonable chargest for services.
You guys are Orange County's bike pros--you know bikes, and your service is impeccable. Thanks Johnny and Nick!
Their service and communication was excellent. I’m so happy to have found a company to help me keep my Trek bike running smoothly and safe.
Good customer service