Customer Testimonials
Very kind and knowledgable sales staff and service staff. I feel in such good hands when visiting with JAX. We have bought many bikes there over the years, and would not go anywhere else.
My name is Marie Trout, and my husband is Walter Trout (believe it is misspelled in your records)
The man who helped me at checkout was extremely friendly and thoughtful, not just with me but with other customers too.
Friendly and knowledgeable staff.
I had my bike tuned up and it was like getting a new bike
Awesome folks, that know there stuff.
Outstanding service and attention to detail from all members of the team at JAX in Murrieta. Great attitude as well from all staff.
All of your technicians are knowledgeable and friendly. I feel like they take the time to go over my bike’s condition and thoroughly inspect it. The work gets done promptly. Prices are affordable.
The Jax service department employees are on it ! I had a wonderful experience . They did a great job servicing my two bikes and the employees are super helpful and knowledgeable. I totally trust them . Thank you
I liked your service very much. My salesman was Paul. He was not pushy. He genuinely likes to want to help your customer. When he did not know the answer, he went back and got it.
I appreciate your customer service.
Fast, knowledgeable, competitive prices, and great service!
After taking my mtb to another shop it still wasn’t shifting correctly. I brought it to Jax and Andreas figured out after major troubleshooting the cassette was installed incorrectly .Bike shifts like butter now!
Thanks!
JC
Excellent questions from David on my bicycle use and feedback on maintenance. Offered bicycle group rides and offered additional products.
Everyone working was polite and helpful. Service was quick and will definitely be back in the future.
High end products so they cost more but seem to be worth it
Products are products. We test them, we like them, then we don’t like them. I may be naive, but you probably know this and tolerate it.
However, knowledge and service is special. If it’s there, I usually will continue going to knowledgeable people who fix the (bike) problem— cuz that’s what I’m looking for!
And Jax fixes bike problems. Thankfully, because I can continue to ride.
We brought our 3-year-old son in to find a suitable helmet for him. The gentleman (sorry we didn't catch his name) was extremely helpful and found the perfect helmet for our son. Our son even said, "the man is being so nice to me!"
Very friendly and professional customer service.
Quality quality products at reasonable prices.
A strong brand with a long time history, which makes you feel comfortable to make the purchase.
Good selection of items and high in quality.
Fast and great service
I was helped out by Wyatt. Very informative and helpful. Even though I know nothing about bikes he explained everything clearly and told me what I should I expect from this service. Thank you!
I like the quality of the repair and maintenance work that was done by the staff.
Appreciate all the help from Thomas as well as the rest of the staff. Very accommodating.
Thomas and the staff at Jax ensure you feel like a VIP with consistent concierge service every visit.
The gent, probably the manager, who helped me yesterday was very good
Purchased a bicycle basket to use on my handicap scooter the owner took my scooter out of my car and and tried it on but didn’t fit properly so he took it into his store and bent the bracelet to fit reloaded back into the car for me and I’m a happy customer.
You had what I needed. My wife bought me a seat cover for my Exercycle, for Christmas - it was too small.
You accepted my trade in for the larger one ( it fits perfectly ) even without the receipt. With a smile.
Great attitude, great service.
excellent service, very helpful . not found much anymore
The staff is very helpful, friendly, and knowledgeable about products.
Completely professional Bike Shop that brought my 20-year-old trek back from the dead.
Jesse and Sebastian were amazing and explained things in great detail. When I got my bike back, it looked better than it did when it was brand new and rode even better.
Continual great service from the team at Jax. Highly recommend them.
The repair team communicated clearly the issue with my bike and worked out a solution overnight. Super friendly and great price! Also great product and technical knowledge.