Customer Testimonials
Great service; friendly and knowledgeable staff!
I like the brand.
Pro and honest service.
Staff friendliness and willingness to go above and beyond to help you with your bike.
Nick in the Laguna Niguel store worked with me to find the best wheel set for my needs. I appreciate the expert help.
Good service
Everyone is really nice and not condescending
Braxton and Joe are always top service providers in terms of quality of work and quality of customer service
Associates are very knowledgeable...took my trek in for a tune up after my bike had been in storage for a year...my bike is riding like brand new...thinking, I want another mountain bike, same brand, but carbon...already got the procalibur picked out!
Bike runs great
I like the way the gloves fit .
Took my road bike in for a tuneup and was happy with the service!
Guys we’re straight forward
Very cool and easy to talk to
Helped my daughter and I when we came in
Staff is always friendly and welcoming. Service section is professional and efficient. And, of course, they have a good inventory of bikes and accessories.
Excellent customer service!
The staff was friendly and very helpful and knowledgeable in helping us decide which bikes to get. We also got to test ride the bikes. From start to finish it was a great experience.
Everything!
Great service
Great experience with everyone at this location. Very happy with the entire process.
Service was great. Your team is friendly and helpful
Careful, quick, competent, honest and kind. The best bike store around. We've been customers for decades, and not just because they're close to home.
Nice people ,ok prices
Nice environment
always helpful staff makes shopping easier.
Excellent Jax location. In, requirements and wishes given, consultation and options received, no upsell, no bs, out in 30 mins. This is how business should be conducted.
The team was very attentive and my job was done quickly.
you carry quality brands (Bontraeger), and I like the personal service I need when I come in.
Was good all around so far
Jax staff were very helpful with getting my bike ready to be safely shipped across country. I feel confident that my bike will arrive safely at its destination.
Jeff went above and beyond to help me with a tool request that was out of stock.
Don was amazing