Customer Testimonials
Great customer service.
Very knowledgeable employees. Good selection of bikes and accessories.
Jeff fixed my bike tire & did not take a long time
Thank you
Knowledgeable, friendly staff
fast & easy
Knowledgeable and friendly staff.
Great repair service crew lead by Don! Quick service and transparent!
I really appreciate that there were several guys there so I could be attended to quickly. It’s important to me to get my bike back soon, and that’s exactly what happened even though a minor repair was necessary. Great work you guys.
Everyone is always so friendly and helpful. Don helped me right away and explained the problem and my options. Highly recommend Jax Irvine.
Excellent service and very attentive. My E Bike was repaired by another shop and the other shop ruined my wheels/spokes. Jax staff repaired it to its fullest glory!! Thank you
Craig was VERY helpful and informative with my bike that i brought in for maintenance. If i hadnt been late to a meeting i was looking at your 2026 and new 2027 bikes that he was helping me with and ill be back in the store soon!
Thomas the technician was great as he answered all my questions about my bike issue and he was able to fix the problem in timely manner. Every at Jax LB store on Spring is very professional and easy to work with
The service at Jax is superb! We have purchased two e-bikes from Jax and have been very happy with the service and assistance we received.
I wasn’t sure if my bike was fixable or if the repair cost would even be worth it—I had seriously debated whether I should just trash it. But Jax Bicycle offers free estimates, so I figured I’d at least see what it would take to get it running again.
Nate was great! He has excellent customer service skills. He helped me bring the bike into the store, assessed the issues, and gave me a clear estimate. He said it should be ready by Sunday, and sure enough, I got a call from him that day letting me know the bike was done.
When I came to pick it up, Nate even helped me load it back into my car. I really appreciate everything he did to make the repair process smooth and hassle-free. Thanks, Nate!
Best, Sheila
Always helpful, great physical and customer service
Nate and Don in particular are always so awesome - answering all my questions and providing friendly service during all my visits!
Friendly. Though understaffed that day, we had a problem that the tech easily identified and tried to squeeze us in to fix it.
Everyone is trained to make product recommendations that make sense
We really appreciate the service we received - especially the great customer service, and especially from Jeff. We fell listend to, our bicycles were well taken care of, and we now feel like we have safe bicycles to ride. Thank you Jax for the great service!
Friendly and professional. The technician is never trying to "upsell" me which I really appreciate. Subsequently, given this trust, I know that what the technician is recommending is what my bike needs. Thank you!
Personalized service! Dave and his associate were wonderful with our two 7year old grandkids assisting them to find a bike that fit! The boys were even able to test drive different bikes outside. The bikes arrived quickly. They each received a stickers sheet for their bike helmets too! They love their new bikes from JAX Bicycles!
Super friendly, community store and I trust them!
Fast, accurate, friendly and inexpensive service.
The products are great. I bought a few tools from Jax and the employees are friendly and highly knowledgeable.
Good quality
Very knowledgable about the bikes and gear. The staff is very friendly and welcoming .
The service I got was friendly and fast.
Customer service is superb. Answer all my questions and have the repair done on time.
Excellent customer service!
Staff's always friendly and approachable, it's easy to feel like a noob in bike shops when you're looking for help with fixes/repairs and I never get that feeling at Jax, which is much appreciated.