Customer Testimonials
Craig helped us with narrowing down the right bike and fit of the hybrid we ended up purchasing. No pressure in deciding. Bike supply met our needs, along with the necessary accessories.
Very professional customer service..
Great customer service. They really care about their customers. I will always come back to them when I need anything for my bicycle. I will also tell everyone about the service I received when going to their shop.
I needed a kid's bike for xmas and ordered it online but late (only 5 days to Christmas). I sent a follow-up email to check if it would be on time and to see if there was anything I could do to expedite delivery if it wasn't.
I got an email within an hour from Brian Cox with several cc'd on it asking one of them to respond to me right away. Within 2 hrs, I got a phone call from Nathaniel Kersey letting me know he was going to pick the bike up from one store on his way to work and bring it to Irvine; it would be ready for me the next day.
The next day, I got a call that it was ready. I picked it up and my grandson was so excited he started to cry.
Everyone is so helpful, nice, and trustworthy. Jeff helped me this last time and was great! I really appreciate you guys and being a place that we can trust!
always friendly and knowledgeable
Our customer rep Anders went above and beyond for us and we cant be more thankful. I went to buy a bike, to which I could add a baby seat. He walked us through our options, set up a test drive, and then carefully walked us through our many different options for the items that we wanted to add to the bike - car seat, basket, bell, lock and such. Then was kind enough to deliver the bike to our house, as our car didnt fit it.
It was such a smooth sail, that is definitely our go-to bike store from now on!
The customer service- the large assortment of products
Made it fast and easy for me!
The Staff really knows what they sell. Very friendly which made the purchase from Jax a no brainer.
Staff is very friendly and Knowledgeable. Staff is extremely helpful and answers all questions with patience. Never pushy but always around to help.
The employees were very helpful! David Hansen especially, went out of his way to make things work for me as I was ordering a bike from out of town and coming to pick it up. When I went to pick up the bike, the employees were very helpful in making sure everything was functioning as it should.
Great customer service.
Excellent service
Great service and repair work!
Great service
Good service with friendly, capable staff.
Fast Service
Jeff was very knowledgeable in his advice on what I was trying to accomplish. Very professional and helpful. Got my work done in a timely manner. I will continue to shop here as the whole crew is courteous and professional.
Awesome products, knowledgeable and friendly staff!
Very nice workers! Very respectful
Staff went above and beyond to assist my husband and I with a Christmas gift. Not only did the manager do a special order to get the perfect toddler seat sent to the Irvine location they installed it to our new bike and showed us how everything worked before leaving the store. We love our new bike and toddler seat for our son! Thank you again for exceptional customer service, we look forward to shopping with your store again in the near future.
Yes it was great services
Selection was good.
Product knowledge was good. It allowed me to make correct decisions.
Price was fair.
Up front estimate. Knowledgeable, prompt, and well done.
The professionalism of Your Staff
. Thank you
Prompt courteous service and commitment to stand by the product.
Great store and knowledgeable staff!
My Jax experience was brief and uncomplicated, and the service was unbeatable.
Availability