Jax Bicycle Center

Customer Testimonials

Report a concern   February 5, 2023 — Rated 9 out of 10 by J.M. Jax Bicycle Center - Murrieta
What do you like about our products and services?

Service.

Report a concern   February 5, 2023 — Rated 10 out of 10 by C.S. Jax Bicycle Center - Huntington Beach
What do you like about our products and services?

Best service depth of any bike shop

Report a concern   February 5, 2023 — Rated 10 out of 10 by Brad Lomyns Jax Bicycle Center - Long Beach
What do you like about our products and services?

Here's the reasons I gave such a low score
I bought a new Trek fuel exe I spent over $8000 for a bicycle It was worth every cent it's an amazing e bike, But

Here's how I received the bike.

The assembly technician couldn't bother to charge it for me 20% charged

Didn't include the plug for the power supply (I couldn't charge it when I got home)

Before I was able to ride I had to adjust the derailer

The rear brake was so unaligned it deflected the rotor

The technician used Electrical tape to wrap wires together it looks ridiculous $8000 bike and black electrical tape used

There's several rusted bolts I took a picture of it. A brand new $8K bike and there were several rusted bolts not a big deal just very unprofessional it shows a disrespect for the customer.

The good news the sales associate Paul was awesome.

This was the 1st time I've been in this store and I will go back. The associates are extremely nice and helpful. But they need to tighten up the service technicians for sure.

They might have been very shorthanded or something like that this might just be a one off situation.

Report a concern   February 4, 2023 — Rated 10 out of 10 by B.S. Jax Bicycle Center - Murrieta
What do you like about our products and services?

Friendly competent staff. Good value

Report a concern   February 4, 2023 — Rated 10 out of 10 by Ivan Rokos Jax Bicycle Center - Huntington Beach
What do you like about our products and services?

Great products. Great Service!

Report a concern   February 4, 2023 — Rated 10 out of 10 by James Davidson Jax Bicycle Center - Laguna Niguel
What do you like about our products and services?

Knowledgeable helpful staff here. Always have time for questions and really want customers to enjoy their cycling experience.

Report a concern   February 4, 2023 — Rated 10 out of 10 by M.W. Jax Bicycle Center - Huntington Beach
What do you like about our products and services?

Quick service and had the right parts.

Report a concern   February 4, 2023 — Rated 10 out of 10 by R.S. Jax Bicycle Center - Irvine
What do you like about our products and services?

David and Luke redeemed your shop. They addressed all my prior grievances. I really like the bike and they took time to set up bike put, on my pedals, bottle holder, and put in liners.If this had been the case with first call all would have been great. I appreciate them taking time to listen to me.

Report a concern   February 4, 2023 — Rated 10 out of 10 by Dave Osborn Jax Bicycle Center - Long Beach
What do you like about our products and services?

My job was completed quickly.

Report a concern   February 3, 2023 — Rated 10 out of 10 by D.P. Jax Bicycle Center - Claremont
What do you like about our products and services?

You carry the brand tires I like.

Report a concern   February 3, 2023 — Rated 10 out of 10 by Riley Smith Jax Bicycle Center – San Clemente
What do you like about our products and services?

The best team! Went above and beyond to fix my bike.

Report a concern   February 3, 2023 — Rated 10 out of 10 by F.G. Jax Bicycle Center - Murrieta
What do you like about our products and services?

Good service prompt service they always put the customer first thank you Jax !.

Report a concern   February 3, 2023 — Rated 10 out of 10 by Aaron Axtell Jax Bicycle Center - Fullerton
What do you like about our products and services?

Your customer service is the best. Thomas from the Fullerton store always has great advice, tips, and does an amazing job on repairs. The Fullerton JAX store is my first stop for all my biking needs!

Report a concern   February 2, 2023 — Rated 10 out of 10 by A.S. Jax Bicycle Center - Fullerton
What do you like about our products and services?

It's the service as I am new to the products (new to biking in general). Jeff, Thomas, and Craig were very helpful. They all went in depth about different processes, giving me tips and advice on riding my first road bike.

When I first entered the store, I was greeted by Jeff, and he asked me a few questions about what I was looking for. Honestly, I had no idea! I wanted a street bike and that's all I knew. He then explained the differences between bikes, their material, the brake system, etc., and made some sound recommendations based on my budget and comfort level. During the process, I appreciated how Jeff did not leave me to help other customers who were waiting around. Instead, he asked someone else to assist. This made me feel appreciated as a customer. He then walked around the store with me to pick the bike accessories that I would need to have a successful, pleasurable, and safe ride. All of his recommendations were spot on! I never felt like I was walking around with a "salesperson" who is trying to increase my shopping list. Instead, he actively listened to me when I talked and based his recommendations on that.

Thomas then called me and took accepted my payment over the phone. Thomas was very professional and personable. When I visited the store to pick up my bike he shared some tips with me on how to practice clipping on/off prior to riding on the road. He even recommended some biking routes!

Finally, Craig came into the picture and assisted me with finding the right mountain biking shoes (believe it or not he even taught me how to properly wear them!) and helped me practice clipping on/off. He was very courteous and never belittled my lack of knowledge in riding street bikes. He also helped me carry my bike back to my car and taught me how to safely place it in my trunk.

This was a great experience! I went biking yesterday for the first time on the road bike (I knew how to ride a mountain bike but I've always been scared of street bikes) and all the accessories were in their perfect spot and mounted properly. I would definitely recommend this store the service was amazing and the crew made my riding experience much better.

Thank you, Jeff, Thomas, and Craig!

Report a concern   February 2, 2023 — Rated 10 out of 10 by N.G. Jax Bicycle Center - Huntington Beach
What do you like about our products and services?

Mike the manager is awesome!!

Report a concern   February 2, 2023 — Rated 10 out of 10 by Ann Todd Jax Bicycle Center - Long Beach
What do you like about our products and services?

nice location and well stocked store. friendly staff and real person answers the phone. well done.

Report a concern   February 2, 2023 — Rated 10 out of 10 by S.R. Jax Bicycle Center – San Clemente
What do you like about our products and services?

Good product line, good staff, and service dept

Report a concern   February 2, 2023 — Rated 10 out of 10 by W.B. Jax Bicycle Center - Irvine
What do you like about our products and services?

Very helpful staff who are eager to share their knowledge in a non judge mental way

Report a concern   February 2, 2023 — Rated 10 out of 10 by Dale Head Jax Bicycle Center - Irvine
What do you like about our products and services?

The guys over at Jax in Irvine took care of some issues we had with a bike we purchased. The owner even dropped it off at our house for us when it was done. Took another bike in , and they fixed it quickly. Great shop.

Report a concern   February 2, 2023 — Rated 10 out of 10 by D.L. Jax Bicycle Center - Laguna Niguel
What do you like about our products and services?

Very helpful salesperson in explaining bike options for my finding needs - no up selling just good info. Great selection of bikes, too!

Report a concern   February 2, 2023 — Rated 10 out of 10 by M.M. Jax Bicycle Center - Long Beach
What do you like about our products and services?

service was great, everyone was kind,patient, knowledgeable, and had great customer service

Report a concern   February 1, 2023 — Rated 10 out of 10 by R.K. Jax Bicycle Center - Laguna Niguel
What do you like about our products and services?

They have all the products I am looking for, and I just bought a new bike too!

Report a concern   February 1, 2023 — Rated 10 out of 10 by Kurt Phares Jax Bicycle Center - Irvine
What do you like about our products and services?

Through - detailed explanations, quality work and parts,

Report a concern   February 1, 2023 — Rated 10 out of 10 by B.M. Jax Bicycle Center - Irvine
What do you like about our products and services?

Needed a new in tube for my grandson’s new bike it was installed and I was out the store with in 15 minutes.People were very helpful .

Report a concern   February 1, 2023 — Rated 10 out of 10 by K.B. Jax Bicycle Center - Claremont
What do you like about our products and services?

Good

Report a concern   February 1, 2023 — Rated 10 out of 10 by L.M. Jax Bicycle Center - Long Beach
What do you like about our products and services?

I brought in my bike for service and everything was done very well. Staff is friendly and my bike was ready in two days.

Report a concern   February 1, 2023 — Rated 10 out of 10 by J.T. Jax Bicycle Center - Long Beach
What do you like about our products and services?

Customer service is always excellent.

Report a concern   January 31, 2023 — Rated 10 out of 10 by R.L. Jax Bicycle Center - Laguna Niguel
What do you like about our products and services?

Great service….

Report a concern   January 31, 2023 — Rated 10 out of 10 by J.G. Jax Bicycle Center - Claremont
What do you like about our products and services?

Came in just before closing looking for an item but didn’t know the exact size i needed. Whoever helped me, think his name was greg, helped me find what i needed. Great customer service especially since the shop was about to close.

Report a concern   January 31, 2023 — Rated 10 out of 10 by J.C. Jax Bicycle Center - Fullerton
What do you like about our products and services?

I don’t get excited about Trek products despite being happy with the Fuel EX i owned several years ago. However the folks at Jax Fullerton are always super friendly and helpful when I visit for other products, most recently tires.


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