Customer Testimonials
Fantastic service and associates!! Support your local Jax today!!!
Great service, fast turn around time, and good prices. .
Great customer service and employees very helpful. Thanks for the great customer service.
Very efficient and friendly
Someone called me to remind me that I had paid for services. Very helpful.
Service was fast and friendly.
Jeff and Craig were very helpful. Jeff got the XL Trek assembled and ready for a ride within an hour. Additionally, he assisted with pricing I was willing to pay. Craig did an awesome job explaining options for various assessories JAX Carrie’s and service within the first 60 days.
Service is very accommodating and fair!
Very good
I like supporting my local businesses
Very friendly and helpful
Friendly and helpful staff
Personable
Friendly
Very helpful, friendly staff. Changed my son’s bike’s tires very quickly. We appreciate all your help!
Amazing service team, went above and beyond to assist me with my kids’ bikes.
I thought First name removed, the bike desk guy, was great! He gave a clear and concise summary of what was wrong and even noticed some things I had missed. Prices were upfront and fair.
Employees always helpful, knowledgeable on products and I’ve been going there for over 25 years, my 4th bike there. Mechanics are always great, too.
The service provided by all staff members was exceptional and beyond expectations. Well done!
Professional and timely service to our e bike. Thank you.
Friendly, helpful staff.
Johnny in Laguna Niguel was awesome. Very thorough and knowledgeable.
it was great job. thank you
My order was potentially delayed and the store called to let me know they were sourcing items from multiple locations and it would be shipping later that week. Not many retailers would have taken the time to call and leave a nice detailed message. It was much appreciated and everything arrived as ordered!
good server vice. very prompt.
The service section Manager Nick is outstanding! He is very customer oriented which makes me feel very comfortable putting all my bike's service needs in his hands.
Anders at the Long Beach location was a great help in purchasing a new bike and accessories. He took the time to answer my questions and make sure I understood the features and options. He was patient and knowledgeable and made sure I felt comfortable not only with the bike but making such a large investment.
Super helpful and willing to let me watch while my bike tire was changed so I can learn how to do it myself!
Extremely professional & knowledgable. Natalie was great showing my daughter how to understand and use her new electric bike!
Service is excellent, everyone is very helpful.
I am so thankful to Thomas at JAX Long Beach! He went above and beyond to help me with my issue! I can’t thank Thomas enough!
The staff was super friendly and provided excellent customer service. Probably the friendliest bike shop employees I have encountered. Great work to the team!