Customer Testimonials
I always get friendly and expert service.
Excellent service!
Service is reliable!
Customer service is great
Jose was absolutely fabulous. He recommended original components for my vintage Bianchi nd helped me find them. He tuned my bike perfectly and even washed it with Dawn detergent so that it looks new. I could not be happier. Everyone else at the shop were helpful and friendly.
Quick attention, cheerful and detailed explanations of work needed, pricing and completion time.
Great staff
Super friendly
Very informative and knowledgeable
I was soooo nicely approached at the store!!
One guy (wish I knew his name but a younger guy) showed how to take off my back tire as I had tried and wasn’t able to take it off… super kind and helpful… magic.
Knowledgeable. Easily explained, positive review. Thank you Derek
Nice people
Good no-pressure, helpful sales people.
Friendly and knowledgeable staff. No surprises in scheduling and pricing.
Came up with an excellent solution for racking for our eBikes and took great care of us.
The response to my previous rating of 5/10, was exceptional. Not only was Jeff apologetic but JAX reimbursed me for the entire job that was delayed because of the manufacture's slow response. I would highly recommend JAX in the future for your mountain bike needs.
1x1 time with associate. Paul was great!
Great service! Bicycle Techs are very knowledgeable and willing to help and give advice. Can't say enough about the staff.
Great people. Took care of our bike needs in no time. We will be using them regularly.
I was greeted as soon as I walked in and the service was great. The bike tech answered all my questions and was very helpful. Prices are competitive and the shop has a good selection of all things bike.
Great Service
Service was amazing and you guys had the part I needed. Thank you!
Mostly how helpful your associates are, as well as being upfront about their products on hand to where they don't push what they have...just to acquire a sale.
been costumer for more than 15 years at the jax in long beach and is the best place around, service is great and you can find anything you need for your bike
you can get a $1000 bike maybe less or you can go up to over $10k depending how seriuos you are about biking, looking for a Trek bike they have it
Same-day service was awesome! Great staff that is friendly and knowledgeable.
You found the part I needed when other shops couldn’t. You fit my bike in for a quick turnaround repair
Friendliness of the team.
Great service at a great price. My bike works great now.
Very helpful and gave me many options.
Great customer service. Very friendly staff.
I would recommend others to check out what Jaxs offers.
I always find what I need and the customer service is excellent! Jeff, the GM, always works to find what we need and is beyond helpful.
Quality and great customer service