Customer Testimonials
I had a flat tire and they repaired it right away.
Affordable, very knowledgeable
Fantastic service, products I needed and very helpful employees who understand needs!
Very friendly and knowledgeable staff. The service they provided on my bike was done perfectly and even better than promised. They really took their time to explain to me all of my options and how things worked. Price was more than fair. I will be using them exclusively moving forward.
The people working are knowledgeable and friendly and the prices seem comparable to other bike shops.
Great products and awesome team of people!
Great Service & suggestions
The service provided was great
Fast and friendly service.
I always find quick service, very knowledgeable and professional service for my road bike here. I've bought three nice bikes from Jax over the years and ridden them 1,000's of miles.
Dennis Wills, 85 years.
Perfect
Friendly staff. Felt like a community business.
quick service and good products.
Lee at San Clemente was very helpful in answering all my questions on the phone. After I placed the online order, he followed up with a phone call letting me know when to expect it being ready for pickup. He called again letting me know it was ready. In general I have been impressed with Trek stores in this regard and Jax is exceptional.
Great customer service!! Thanks again guys; really appreciate your help and patiently answering all my questions.
Great selection of products
Erik was a friendly and very helpful associate. The store was busy but he gave me his undivided attention and answered all questions I had about my bike.
I received prompt, attentive service and very good guidance on the purchase of my new bike and necessary accessories.
Customer service is very important to me. I first went to the Jax in Irvine and decided never to shop there again. I then went to your competitor at Fullerton Bike, they didn't carry the bike I wanted. They recommended Thomas at your Fullerton location. They said, if he's not there, walk out. Thankfully Thomas was there and provided the best cust svc I could hope for. Give that man a raise and do better training the rest of uour team.
Clean well organized store in Huntington Beach.. nice bike selection. Great customer service and a very friendly staff.. They are very helpfull and knowledgeable.. I would recommend this store to my friends and family..
Trek bikes, knowledgeable sales associates
The Staff was very knowledgeable and helpful. Highly recommended.
I purchased my bike in this store a year ago. From that time till now, I received service several times, I am very satisfied with each service, all stuffs in this store are very good, especially Ady, he helped me a lot, I am very happy with these workers.
Friendly and helpful. Great service.
Super friendly and always helpful! Thanks for the quick fix on my bike and the great service
The service was excellent!! Thank you Vincent!!
Serviced my e-bike good price and had it done when they said it would be . Friendly and knowledgeable staff .
Staff was very helpful when I came in for parts, and the parts were good quality at a fair price.
Jose was extraordinarily friendly and helpful!
I love your choice in E-bikes. I also look to Jax to provide reliable service and advice in selecting the right bike for me. Your staff is always friendly and knowledgeable about all things bike-related. I’ve bought 5 bikes at Jax over the years and I’ve been more than satisfied with the quality and service.