Customer Testimonials
Service is very friendly and helpful.
Outstanding from products, service, friendly and informative.
I purchased Trek Marlin 6 over the phone and, unfortunately when I went to pick up, the bike was unavailable. Since it was the last Trek 6 Large and the misunderstanding was from shop, K told me that they would make it up and would upgrade to a Giant Phanton 2 at no additional cost. This is my first mountain bike and didn't realize the upgrade I was getting until afterwards. Folsom Bike and staff really are the best and will be recommending to friend and family.
Great experience.
I had a pleasant and very helpful conversation with a guy named Scott over the phone during my inquiry on a Trek supercaliber 12 bicycle for my newly three years old grandson which I wanted to give him for his birthday. I figured if the person over the phone sounds nice like Scott, it's a good place to buy my grandson a Trek bicycle at Folsom Bike in Eldorado Hills. I arrived with my grandson and granddaughter and my three year old grandson knew right away that bicycle being walked out behind the counter is his. He was very happy and I was happy with the entire transactions including for the additional two Bontrager kid helmets. I thought the first impression is always a good thing and that's what sold me in buying from your El Dorado Hills Store. So, thank Scott for the sales. And I do ride a Trek bicycle and I favor Trek bicycles for me and my grandkids.
Wonderful service from Josh in the EDH location. Really like that there's a free 30 day tune up.
having the product that I was wanting in stock....no waiting...nice and easy to get my things
Your staff is always very helpful and knowledgeable. I’ve moved out of state and still bring my bikes there for service and will continue to purchase all new bikes through them.
The staff is always very helpful despite the amount of people at the shop. Really great experience and think they're doing a great job keeping the lines flowing despite restrictions from COVID-19. A special shout out to Andrew and the gentleman that runs the service desk (forgot his name)!
Super friendly and knowledgeable people. Thank you
Knowledgeable and friendly staff.
I was able to get info on how to get my front wheel off....I was really glad they checked my. Chain...I also was glad to know where all the noises were coming from on lu bike
Customer service at Folsom Bike is great and I have always been treated very well there. The service department has done excellent work and the turn around times have been short when I have taken my bike in to get fixed. Keep up the good work guys, you are doing an great job!
Great selection of bikes and friendly staff. Highly recommend this bike store.
Great friendly staff!!
Staff was very knowledgeable and professional
Very helpful and they are working so hard to help everyone in this crazy time.
Personalized service. The salespeople remember you. They are friendly and helpful. I love them.
X
Best customer service, knowledge, and selection. Super impressed with how they are handling business during this crazy time. Thank you!
I liked that the sales person helped me find what I needed, specific for my biking style.
A great shopping experience. Andrew is very knowledgeable and at no time did I feel any pressure.
Very friendly and knowledgeable sales team. As a newbie to cycling they answered all my questions and got me set with a great bike. I'm thrilled with the service!
My first visit to the Folsom Bike shop;
I live in Citrus Heights and have a bike shop within walking distance from my house. I stopped by there with 2 tires that needed air. I won't go into details or even mention the shops name but I now have a new bike shop to go to in Folsom. I was on my way back from E.D.H. and looked up the location which was convienently located at the bottom of Folsom Dam Rd. where it meets Folsom Auburn Rd. There was plenty of parking, and I decided to kind of test the waters so to speak after my last experience in C.H. I grabbed just the front tire of my road bike and my 2 pumps that I couldn't get to work. I was approached by a worker and he politely asked me to step outside because of the crowd. I told him my issues with the valve on the tire and my 2 pumps. He showed me what I needed to do and then he blows me away by asking me if I wanted him to put air in the tire...I said "sure, let me get the rear tire and you can put some in that too", and he said "okay". (the other guy wanted to let me use their pump) turned out it wouldn't hold air but the back one did. I was getting ready to leave when I thought that I need to buy something because this guy was so nice. I told him that I needed a new tube so he sends me to another guy who grabbed me 2 new tubes that I asked for and a patch kit. The staff there were super friendly and very helpful. And like I said before, I have a new bike shop to go to and it's located at the Folsom Dam Shopping Center!
And that's my first visit to Folsom Bike Shop,
Mark S. Mitchell
Andrew was friendly, extremely helpful and accommodating. He made our transaction so much fun! We’re glad we purchased our new bikes at Folsom Bike!! I recommend them 100%!
Great customer service from Travis, helpful and enjoying my new giant eBike.
I am impressed by your professionalism, knowledge and customer service. Everyone feels like a rockstar when entering your store.
Number one customer service. No other shop from Auburn to Sac has got customer service figured out as well as Folsom Bikes
Clear and frequent communication plus great work.
Nice people