Customer Testimonials
Helpful / friendly service.
THANKS again to Andrew and Travis who handled my bike purchase, we (my family and I) can ride bikes again after many years without me having a working bicycle. They answered all questions very courteously.
Service was excellent and knowledgeable.
Excellent customer service in both the sales and service departments. First time in a bike shop in this area and I wanted to support a local business. I’m very happy I did and had a great experience each time I was in the store. Also, thank you for your caution around the coronavirus situation.
Very personalized and knowledgeable staff. Highly recommend.
Your employees were very accommodating when I walked in and asked to rent an ebike. Since the battery wasn't fully charged, they gave me some extra time on it at no extra cost, and helped with some logistical issues. They are obviously bike enthusiasts and told to keep the customer happy, not just "maximize profits" salespeople.
My first dealings with Folsom Bike was with the EDH store. I walked in and asked to rent a standard bicycle for a month or so, to see if my knee would hold up to daily use. The salesman worked with me to see what the need was, and I ended up buying a bike for little more than the rental would have cost. It's been a great bike and post-sale support has been excellent.
Keep up the good work!
A Placerville resident.
I always appreciate the really great and friendly service.
location, friendly staff
Personable, caring, and competent personnel, and the prices are reasonable.
The advice has always been reliable without trying to sell unnecessary parts/service. The service has always been top-quality and I trust my bike is in good hands. Staff are very helpful and pleasant to deal with.
Professional, knowledgeable and engaging staff and a womderful venue. I especially like the “bike and bean” concept. Kudos to a team and organization that goes the extra mile no matter how big or small the task.
You have variety in brand and bike type. Your staff is friendly, helpful and knowledgeable.
The person who helped me over the phone ended up helping me at the store. He was super knowledgeable and straightforward. I love her recommendations on hydration tablet and mix, really helped me out on my first climb today. It was worth the 1 hour drive. Keep it up Team Folsom Bikes
Very helpful. Positive people. K helped me out big to test ride the Amiti.
Very fast service; organized during social distancing period; friendly and helpful.
Just great service all around. Have been to both stores and they are great.
Very friendly and knowledgeable staff
You know your “stuff” and are always very friendly
Excellent customer service. Had a flat tire and My bike was in and out in ten minutes. Such kindness in a difficult time right now - your kindness will be returned to you Josh.
The staff and owners are always extremely helpful and enjoyable. Super Kudos to Travis in the Sales Department! Great advise, help and always promoting cycling.
Friendly, helpful staff.
You had the tire for my mountain bike in stock
You provide excellent service with decent prices.
Above average service, courteous, knowledgable staff, reasonable prices and observance of Covid-19 practices.
Excellent bike service!
Service was excellent.
Folsom bike is the go to shop for all my biking needs. everybody is so friendly and helpful. Even through the pandemic they were open (essential) for all of us on 2 wheels. Thanks Folsom Bike for being there.
Went above and beyond to help me get my "new" (used) bike up and running properly.
Very knowledgeable sales force. Scott was a pleasure to work with on the purchase of our new trek bikes. Nice that you had inventory on hand.
Very prompt and friendly