Customer Testimonials
I am not a serious cyclist. I enjoy the casual bike ride around the neighborhood with my kids. That being said, I don't know as much about bike maintenance as I should. The associate that helped me was kind and joked with me about that without making me feel embarrassed. He was helpful with my service issue and helped me get a new helmet.
Great service! I appreciated how staff took the time to patiently explain and answer all my questions. I was so impressed by the knowledge of your staff and great customer service! I have been recommending your bike shop to everyone I know. Thank you!
Convenient location helpful staff
Andrew was great, very knowledgeable and focused on me. All too often every one gets distracted by phone calls, other customers etc. I was serviced with no distractions. Great selection of assesories. And I noticed lots of locals stopping in (I was out of town).
Everyone was very helpful in my purchase of a new bike .
Excellent service snd knowledge of product. Very helpful and friendly.
Very friendly and knowledgeable staff, who are eager to answer your questions with your interest at heart.
I have been going to Folsom Bike since 2018. The representatives are highly accommodating to all levels of cyclist and disciplines. They are always able to answer any questions with humility and patience. Great place and highly recommend this store!
knowledgeable and fair
Travis made us feel like we were his only clients. We greatly appreciated his time and all of his expertise. Thank you!
Very prompt, courteous, and competent service. Recently took my bike in to get the gears adjusted. They not only adjusted the gears so they work smoothly, but they also cleaned and lubed the gear train and cables. As an extra bonus, gave me advice on how to avoid the shifting issues in the future. All for a reasonable price! :)
Service was great! All the employees were very helpful and knowledgeable. Which meant a lot, because I was not.
Folsom Bike El Dorado provided us with great service and did a fantastic job on the bike service and repair. We were provided with an accurate estimate for the services and even suggestions to save money for the serices.
Andrew (Travis and K) are the BEST! Took their time with me and even though a bike was back ordered due to covid they made the experience easy, simple and professional!!! Great job, you guys!
Amazing staff. Thanks Will for the recommendation for the marlin 8!!
Great store! Very friendly team.
very convienent, service counter does not take long to be seen. helpful people, willing to go the extra mile.
Great customer service and free coffee!
Knowledgeable staff!
Friendly, knowledgeable and great turn around time.
There was a very good selection of products and the staff was very helpful.
First name removed Lee is passionate about biking and helping others achieve the same. First name removed is very personable, and knowledgeable. I would recommend First name removed to anyone looking for a quality experience.
Professional, friendly, efficient. Plus, and this is why we've bought all of our bikes at FB, the employees treat all of their customers with respect, regardless of age, gender, or cycling ability.
The staff was friendly, interested in our desires, asking questions and returning with a very nice, fitting product. It was a gift, and there's no problem returning for a change in size, color, or label.
They were very nice and knowledgeable Ann was right there and I walked in the door to ask can I help you and they did
everybody was crazy nice and crazy helpful i was in and out with exactly what i went in for in like 10 minutes
Great service from very knowledgeable staff.
Andrew was fantastic at helping me purchase a new bike. I had a good idea of what I wanted, but he helped pull the plan together. Great to see a bike store with such great available stock.
You had the bike we wanted and the service was great.
My four yr old Knolly Warden mnt bike hadn't received a full service since new, and it showed. FB has done a fantastic job. She came back spotless, looking brand new, and her ride never felt better. The crew at FB is knowledgeable, professional, and passionate about what they do. Their communication throughout the entire process was excellent. I will be back again and again and again!