Customer Testimonials
Great sales and service reps, make for a great environment to keep coming back!
good customer service. the people at both locations are helpful and act like they enjoy what they do.
I went to Folsom bike to have my mountain bike serviced. They were friendly, experienced, and Expeditious getting my bike fixed and back to me. Very informative and a great place to go for bikes service and purchase.
Great service.
Professional customer service. Timely communication with regard to tune-up evaluation and work to be done. Excellent result.
Great service.
The guys at Folsom Bike are the bestest!!!
Andrew and Noah are great reasons Folsom Bike has been so successful. Will only do business w Folsom Bike Bec of guys like them😊
Ordered on line. Bike was ready within a day or so. Exactly like it was advertised. Easy pick up.
I had multiple flats on my road bike and ran out of tubes. I was able to walk my bike to the Folsom location and with no money they gave me a tube. I assured them that I would come back after my ride and make it right. I did so and was very appreciative that they did that for me.
We just bought a bike for my 9 year old sons birthday. The service was fantastic. Everyone was very pleasant and went out of there way to make us feel comfortable and valued.
Service was prompt, professional and accurate when I needed bike service, just like when I purchased my bike in 2013. Outstanding selection and support.
Selection
A great sales staff was quick to assist and find the perfect bike for my son.
I got a great bike. And fund the staff to be friendly, knowledgeable, and enthusiastic.
Good selection great advice
Nice store, nice people
Exceptional customer service and highest quality merchandise. Customer service is best of any bike shop I’ve encountered in my 62 yrs years of biking.
Great customer service with excellent products
Excellent selection of products and variety of brands. More importantly, the sales and service staffs are not only knowledgeable but friendly and approachable. I hope this all stays the same under new ownership.
Great selection, the best staff EVER!
The attentive customer service. The high quality bikes with the safety checks.
Amazing staff… always willing to help and very knowledgeable!
Love the customer service. Friendly, thoughtful, quality assistance. I'm a 69 year old woman who takes her cycling seriously, and they make me feel valued as a customer and as a person. Their service department is top notch. I trust them.
The products are good and the staff is excellent! Very knowledgeable and helpful!
Friendly service writer and detailed with what was being done
Friendly prompt service and knowledgeable staff
Mallory was so sweet and helpful and went above and beyond for customer service.
Service was great. They built a bike for me at the last minute same day so I could surprise my kid with her first bike.
Everyone is always super friendly and helpful. Large selection of products.
The sales staff was very helpful and they work well as a team.
I started with one sales rep and when he got busy another sales person took over. I wanted to make sure the first sales person got credit for the sale and they said not to worry as they all work together as a team. I was so impressed with them that I purchased two bikes when I intended to only purchase one.
I am very happy with the results.