Customer Testimonials
Quick quality service, clean shop, will be back.
Great product selection with engaging and helpful customer service.
Great Customer Service
Great service
Helpful staff recommended I purchase a bib instead of shorts and I would’ve never thought of it! Great idea! Very knowledgable and friendly. I will be back soon!!!
Great bike for a fair price. The salesman Scott Campbell was helpful and knowledgeable. I fell very happy with my purchase.
Thanks Scott
I have lots of questions and in decisions when looking for a bike, and the staff was very professional and helpful and happily answered every single gratuitous question that I had. They treated me amazingly well and have earned a new regular customer.
Excellent service!
Always great service, and well-stocked.
I have been a Folsom Bike fan and supporter since they first opened. The staff is always friendly and supportive, and the service department has always gone above and beyond in getting me back on the road as soon as possible. With the friendly atmosphere and coffee shop and patio for eating and drinking, Folsom Bike is a destination, not just a bike store!
Great service as usual.
The giant brand
Great service
Friendly staff and interested in helping customers enjoy their rides....regardless of the level!
We loves Folsom Bikes for their reliable service and sales team as well as their quality bikes... we’ve bought many bikes there over the years.
great customer service, friendly and informed!
Readily available and service was outstanding
Staff was quick, efficient and friendly.
Friendly staff who want to help their customers get out on their bikes!
Flat tire
Very knowledgeable shop staff!
Called in for a Bontrager Specter Wavecel. Andrew Hammond was very nice to place it on hold for me to purchase and pick up the next day. I came by the next day with a line outside to get in. While standing in line for 10 minutes, I called the store to proceed my cc info and clerk brought the helmet outside with the receipt. Great customer service!
Guys are very helpful. I notice your store is owned by a woman but there are no woman in the store . . .
No matter what I need, you have it or get it. No matter what I buy, you always make sure I understand how to best use the product. If you have done work on my bike ,you explain what you did and what to expect, in a friendly and positive way. Could not ask for more.
Competent, friendly staff
Travis was extremely helpful.
Great service given by the associate that helped us.
Needed a quick adjustment and was able to get it looked at and determine needs
in 15 minutes even on a busy day. Staffed to support customers with great service.
And for the more comprehensive work needed was able to quickly set an appt.
Thank you
We had three bikes, all with different issues, in need of correcting. Our bikes have always gotten good use from us, but the latest events have seen to it that our bikes are getting even greater use so when there is an issue, it needs correcting quickly and correctly.
We brought all our bikes for service and Folsom Bike's staff immediately went to work, reviewing the bikes, their needs, and the possibilities of other needs that would be determined. There was never a question of what was going to be done to our bikes and we left them there with complete trust and faith that we would be treated fairly and our bikes would, once again, be safe and ready for riding.
Right on time, we received a call stating our bikes were ready. I went to pick them up and the staff, again, went to work to help bring them out to the front, they went over every detail of what they did to correct our concerns, but also other things they found that they were able to adjust and improve to get the bikes back into top shape. They provided every replaced part, where they were any, and reviewed everything about the service and safe operation of the bikes. There was no doubt that the bikes had not only received a thorough going over that extended above and beyond my expectations but Folsom Bike takes a very serious concern to ensure that any bike that comes out of their service department is safer than when it arrived and completely safe to ride.
We cannot thank Folsom Bike enough for getting not just my and my wife's bikes back in great shape but our 9-year-old daughter's bike back in action. They provided service that is best described as viewing their customer as family. They care and they made sure we were completely and fully informed of the process, the expense involved, and the timeline to get our bikes back to us. They hit every mark! You owe it yourself and your bikes to go see the staff of Folsom Bike for all your service and purchase needs. You will be fully taken care of.
Professionalism in a word. I visited several different stores and shopped around a bit. This was by far the best experience.