Customer Testimonials
During COVID-19, I was shopping online and spoke with several stores over the phone. Folsom Bike had vast inventory to select from as popular items were selling out. The staff was friendly, knowledgeable, and service-oriented. I will be back for more bikes!
Thank you for getting my bike in for service so quickly when all other shops were booked.
Great customer service by Travis!
Nice staff, and they really know their stuff.
Knowledgeable and friendly staff. Really know their stuff and don't make you feel stupid because you don't or because you were still riding a 40 year old bike!!
customer service was spectactular for me a first time visitor
worth the drive from Elk Grove
will be back
Alex and the other team members at Folsom bike went above and beyond to ensure we had a great experience. They set my son up with the perfect bike and accessories. I am definitely coming back for my bike and will share with all my friends.
I can always expect excellent customer service at Folsom Bike - friendly, knowledgeable, and welcoming! Nice selection of merchandise or willing to order whatever you need. Highly recommended!
We had been to three other bike stores that sold Trek. By FAR Folsom Bike store was the best customer service. Hat's off and big shout out to employee K he gave outstanding service, knowledgable, concise, and most important attentive to our needs. Him being a USMC veteran was a plus!
Jesse & Cruz Ortiz
Woodland residents
Great customer service.
Very nice techs to work with.
Good service and attentive sales people.
Very helpful and informative staff.
Friendly and knowledgeable staff. It was a fantastic experience at Folsom Bike and I love my new bike and accessories! I haven't rode a bike in many years and had only experienced a cruiser bike. I had an idea of what I wanted and Erin helped me find the correct size for my frame. She explained the gearing to me and encouraged me to get a feel for it during my test ride. It was exhilarating and I felt like I was 16 again. They got me all set up with what I needed and ready to roll.
Good service
The staff always friendly helpful and knowledgeable
My wife and I were in the Folsom area visiting family and had been trying to locate a TREK Sport Carbon 4, and spoke with Erin at the Folsom location. Talk about exemplary customer service! She made sure they had the model and size we wanted, and arranged for us to come to the store for the purchase. She and Andrew took care of us.
Andrew ROCKS! Helpful &very knowledgeable About bike set up and guiding me into the right bike and bike setup!
Great place, good inventory, knowledgeable staff.
You guys are always Awesome
Large variety. Helpful service
Learned a lot more than expecting and rep was really helpful in assisting me select a bike
Very pleasant experience.
Super helpful, very patient! Very happy with my purchase.
Great salesman and knew his products
Good service. Very on top of the game.
Purchased a Trek ebike verse from K. He was extremely helpful as well as Andrew. I was back today for tail and headlight- again excellent customer service.
THANK YOU!!!!! Y’all are awesome! Everyone I came in contact with at the shop this week was friendly and calm, and I know you’re busy as heck right now.
Appreciate all the help and great service.
I've had my old bike serviced and bought two new bikes. The staff was friendly and helpful even though your shop was completely slammed. Good job!
Great team! Friendly, helpful, reasonable, and professional. We will be back. Thank you!