Customer Testimonials
Knowledgeable staff and great service gear.
Helpfulness, concern for customers by limiting how many people can be in the store at any time, ability to offer professional services & recommendations.
Professional, friendly and helpful staff.
Justin called me about my service and explained that alhough he wasn't able to get the new parts for my bicycle in a timely manner due to shortages he would do his best to make the bike work. He did an excellent job and I thought it was really nice that he went above and beyond. He didn't just tell me sorry we can't do it. He also did a couple things to my bike that he said needed to get done that I didn't ask for and he said that he would do it free of charge because I didn't ask for it. I thought that was very nice .I will definitely go back and recommend to friends
Great service very friendly!
Very friendly and fast services
Really great service. They went the extra mile to help with my mountain Bike's head shock. They took extra time to show me how to regulate the air pressure. I didn't know anything about air pressure in the suspension. AAAA+ in their willingness to help
Very helpful staf
Awesome customer service! Andrew was great to work with!
The sales staff are friendly and knowledgeable. They have great customer service.
Staff was very knowledgeable about the bike and products I bought. They also did not apply any pressure. After my initial test ride, I took a couple of weeks to make a decision. The staff was cool with my process and helped me out when I finally did make the call. As this I was my first full suspension bike, I had numerous questions about suspension setup that were all answered successfully. They also hooked me up with a tubeless setup and showed me the difference between the tubeless setup in my current bike and the different tubeless system on the bike I purchased from Folsom Bike.
Friendly, knowledgeable, professional, and safe.
Thank you Scott and team for the incredibly fast service and great communication with the new bike purchase.
CO
All the people are very nice 👌
Best bike place to go to!
Great staff. Always friendly, knowledgeable and eager to help.
Friendly staff, knowledgeable , great service. Nice store
Great customer service, friendly staff, they help any way they can
Great people, great attitudes, amazing service, turned around my son’s bike that same day after thinking in would be a couple days so we got a Fathers Day bike ride in together!!
Thank you!!
The associates were very helpful in finding what I needed. They were all very knowledgeable and great about answering all the questions I had about for, comfort, and safety.
super crew, just dropping in a pleasure and I do just drop in because of the staff. Patrick is a gem---knowledgeable, open, honest and friendly. He wants to get you the right product. He's had a bike picked out for me for nearly 2 years. A recent bike accident made a bike purchase necessary. Extremely happy with my TCR Advanced Pro 1 Disk with Element Bolt. I expect it will allow me stack up a bunch of PBs this summer. I also had a chance to work with Travis last week and am equally impressed with the support he gave. Thank you for being an essential part of our neighborhood.
The staff and the uniform level of service even given the high pressure and volume at a time like this; their knowledge and clear desire to help and to make it all work. What an amazing shop!
I came in for some bike accessories and walked out with a brand new bike too! Folsom bikes has been hands down, the best shopping experience I’ve had at a bike shop. - Adam P.
Like the selection of product and knowledge of staff and there service.
Terrific service.
Friendly good service
I have been into both locations for purchases big (a new bike) and small (a cliff bar), as well as service, both scheduled and emergent. Everyone is always professional, well informed, and very helpful.
Awesome staff!
Friendly and helpful staff.
Always super service..even though they are backed up taking on new servicing of bikes, they got in my daughter's new/used bike for a quick kick stand change and looked it over to help us feel more comfortable for her to ride it!
I appreciate the necessary health precautions your shop is taking! Drew helped me find parts I needed. Easy shopping experience, thank you!