Customer Testimonials
I like that the store I go to usually has everything I am looking for. it's been a little crazy due to Covid. I recently experienced a situation with my wheel and even though the process took longer than I would have liked, I really appreciated the manager (Erin) getting involved and helping me resolve the situation.
Bike mechanic was great and helpful. The only down side was a poor job wrapping new handlebar tape.
Excellent service and friendly staff. I know things cannot be easy during our current situation. The staff is handling things with a fantastic attitude and making the best out of the situation.
Made appointments and reminders since they are so busy. Finished when projected.
Sales staff is especially helpful. Hats off to Drew, he really went out of his way to make my new Zipp wheelset work on my older Domane.
You had the bike I was looking for. Your employees were very helpful, knowledgeable and friendly.
Great Experience!
Very helpful, quick service. Helpful with educating Newbies
Great communication about online orders and where to pick up!
We went to both stores but EDH was closer to our home and Scott was very helpful. I had researched three bikes and he took the time to discusS each one which helped us decide.
Outstanding service from both salespeople we spoke with. We will happily recommend Folsom bikes to our friends and family.
Andrew Rocks! Amazing customer service and product knowledge.
Quality products/ SERVICE!!
Saved me!
Friendly staff and great tune up. Even gave a small discount to me.
Travis was awesome. So helpful and appreciative.
Very thorough with their work and helpful too!
Love this store! I looked on the website for a specific bottom bracket but could not find what I needed. So on a whim I called the service department and they said that they did indeed have it in stock. They held it for me and I picked it up.
Knowledgeable staff and quality products.
I have called more than few bike shops around...
Every time that I have talked to sales guys in Folsom Bike Shop they had straight answers and few options and suggestions.
Their direct approach resulted in me making instant decision once they located bike that I wanted
I had to compromise on size of bike, but with advise of sales consultant I felt that I have made right decision!
We really appreciated the time that Travis took to help us find the right bikes with accessories. We are very happy with our purchases!
Service service service....folsom bike seemed to care.
I have found the customer service exemplary, the range of products good to very good (though bummed you dropped Giro shoes from your line up), and the service excellent. You are still my preferred bike shop, Despite moving down into Sacramento.
(Okay to share my first name and initial of my last name.)
We liked doing business with Stone. He was very helpful, patient and knew what he was doing.
Travis is amazing. I will buy a bike from him.
We have been looking for bikes for the family for the past month and have visited many bike shops in the SF bay area where we live. All other bike shops had an attitude of "we are too busy. If you don't see it, we don't have it" We drove 1.5 hours and arrived at Folsom Bikes, and immediately there was something different about this bike shop. The staff was amazing. We were introduced to Drew and he showed us several bikes. He was very patient and answered all of our questions. We ended up buying 2 bikes and a hitch rack. The service and attention to details Drew gave us was truly beyond amazing. For the people and service, I would drive 1.5 hours any day to give Folsom Bike my business. Thanks again Drew!
Good selection, and had a bike in my size, Friendly staff made it easy to find what I was looking for.
Very attentive and eager to accomplish the task at hand! Rock Stars all the way!!
I had an amazing customer service experience from start to finish. This was my first time calling or going into Folsom Bike, and would absolutely recommend them to anyone who is looking for a bike or is even just considering getting a bike. I first worked with Travis (I believe?) on the phone to see if a bike was in stock. He was super friendly and a joy to speak to. He explained all of my options and I didn’t feel pressured into anything. I also worked with K when I went to pick up my bike. He was so nice and informative; took time to answer all the questions we had (and we had a lot!). Thank you, Folsom Bike!!
Knowledgeable staff work diligently to give the best service possible.
Travis is very helpful and the environment is great to do transaction with them nice bikes all around.