Customer Testimonials
I was extremely impressed with how quickly they were able to turn around the work on my bike. Although I was advised it may take a day or two to finish (due to backlog), they got it back to me within an hour or so!
I called and spoke with Josh about a stripped pedal and arm. He said bring it down. Josh looked at immediately when I brought it in and then had it fixed within 15 minutes. $41 for parts and labor and the peace of mind knowing it was done right. Great value and customer service.
There was some trouble getting the parts but all your personnel have been very helpful, professional, and polite.
I had a Bike Fit That day , Went to load my bike up to go for my appointment and realized I had a rear flat . I drove to Folsom Bike and they Jump on fixing my Flat . It is a tube less tire they said if it cannot be fix I would have to buy a new tire , I thought for sure they would say I need a new tire but I was wrong they repaired my existing Tire and I was on my way .
Knew exactly what I wanted. Staff was courteous and knowledgeable. They put me at ease.
I loved the customer service and ease of transactions.
good selection, expert knowledge
Your staff was very courteous, professional and accommodating.
You guys are friendly and helpful - most of the time. I was at your Folsom store and asked Andrew (I think that was his name) to weigh in on my bike computer that was giving me problems and he said - "It's junk. Throw it out." His response was flippant and rude and, in my opinion, just a push to sell your computer instead of helping me with the one I owned.
But, that has been only one example from both stores - EDH and Folsom. I enjoy coming in.
You are professional, thorough, and quick in tending to repair issues.
Great staff, so friendly.
EDH location is my go to. LOVE everybody there! I bought a Trek Marlin 5 for my daughter and they had one available at the Folsom store, my first time there. I stood in the Covid line for like 20 min and it didn't move, so I came back the next day earlier. One guy ahead this time. Seemed like they were only allowing 2 people in the store at a time. Odd, since everybody has to wear a placebo/mask anyhow. Everybody was nice, "thanks for your patience" etc. Just over this covid stupidity, but so happy you are open and doing well!
very professional and complete. excellent customer care.
Excellent staff
The service was amazing!
Travis helped me out all 3 times I visited, helped me purchase a new bike and made sure a minor tune issue was fixed after purchasing (and thank you to the mechanic that fixed it).
Great team they have at Folsom bike. Will be revisiting in the future!
Customer service was awesome!! Andrew, Drew, and Travis were so helpful and accommodating. I felt like a valued customer.
The staff at Folsom Bike are always so helpful. I have made 3 purchases in the last few months in addition to having 2 of my bikes serviced. The shop and people are great! Thank you!!
Quality and knowledge of employees, nice large selection of bikes and accessories.
My husband and I are fairly new to riding and we so when we came to Folsom Bike Shop, Travis was amazing and helped us find the right bikes for what type of riding we wanted. He made sure we had everything we needed and any questions we had answered before we left. My bike was a little to tall so my husband spoke with Drew and he told us to come in and they will help get my bike to the size that is comfortable for me. We brought the bike in today and Andrew helped us, they shaved my seat post down to the level that was comfortable for me. Andrew also helped my husband find the correct helmet for him with more protection.
All 3 employees helped us so much and made us feel a lot more comfortable with our bikes and accessories. Best customer service and We will definitely be returning for anything we need in the future with our bikes!
Thank you Travis, Drew and Andrew!
Even with Covid-19 restrictions I still receive exemplary service and products.
Always friendly and work was completed ahead of estimated time given.
Staff at counter/service area were nice and helpful. Trying to find the correct bike maintenance tools and he took the time to make sure the tools were appropriate for my older bike. Also, nice bike selection given the short supplies.
Honestly I've been here twice. First time for a whole first bike for my teen, second time for a small gift for a friend. Both times I received absolutely excellent service. Seriously. Service reps spent all the time I needed on both purchases. They were both friendly and very helpful. Seriously. 😊
Everyone is so nice and helpful. We also enjoy the cafe for coffee etc after ride.
There was a point earlier this summer, I was surprised/disappointed at the service support. I recently had to take my bike in and was pleased with how great the team was with me so thanks for getting it back on track.
I just want to say that working with Folsom bike has been pretty awesome. They take time to listen to you and what you need. If your bike is acting a' fuss they'll take a look at it no problem. Generally can fix things on the spot I've enjoyed my experience so much I referred two co workers over and they both bought bikes as well 👍.
Shout out to Muuqim and especially the Rad tech Alex! As I am writing this review Alex is wrenching away at a stubborn rear axle on my bike and had made it his personal mission to get that sucker out.
Rest assured all fellow bicycle enthusiast's I guarantee you will be taken care of!
-Austin
The work on my bike is always done very professionally and customer service is the best
Travis is Awesome!
Sells good quality products and superb customer service.