Customer Testimonials
Folsom Bike does great work. The also make sure warrenties are honored. In our case they went above and beyond and helped get a warrenty part painted the right color. we had a 5 year old Giant. the frame cracked. Giant honored the warrenty(thank you Folsom Bike) but the part was the wrong color. FB reached out the Giant and faciltited the part being painted ( to spec) by Giant, No charge. Love Folsom Bike
Customer service is top notch!!!
Fantastic service!
Service: Very friendly, clearly competent, clearly interested in helping the customer understand what he/she needs and then showing them where that is in the store. The service department is fast, efficient, and reasonably priced.
Products: Generally speaking all the merchandise is of good to excellent quality and dependable.
Since I am a recreational cyclist, I can't speak to the very high end bikes and components. I bought my bike (Scott CR10) at Foldom Bike and have been extremely happy with it.
Professionalism and up beat attitude
Great selection of gear and knowledgeable, helpful staff.
You’re employees are very knowledgeable and helpful, I really appreciate that!
CALLED FOLSOM BIKE AT THE END OF THE EVENING AND THEY SAID COME DROP OFF YOUR BIKES FOR MAINTENANCE. THEY DID THE WORK THE NEXT MORNING AND WE PICKED UP OUR BIKES AD THEY WERE PERFECT. THE OTHER BIKE SHOPS THAT WE CALLED HAD A 1-3 MONTH WAIT JUST FOR A TUNE UP!
Great service, friendly staff and very helpful.
Professional and knowledgeable staff.
Highly recommend Folsom Bike.
Fantastic experience! No non sense, straight forward, knowledgeable and friendly!
Very helpful staff and quick service dept
I have been a customer of Folsom Bikes since the last century. In other words, a long time. Everything I need for our family bikes is available in the store. If not, the Folsom Bikes consultants will order it for me.
Folsom Bikes consistently gives good advice on products and bike maintenance.
Folsom Bikes is the best!
Ellen Young
Great staff!
Great service bike rides like new, good price
Received great customer service from Drew when I purchased a new Trek Verve. All the employees were very courteous and helpful and all wore a mask! Strange times. Gonna ride today!
Came down looking for a pair of bib knickers for fall/winter riding and got them. Also, I had been looking/waiting for a Kuat Sherpa 2.0, 2” bike rack and shop had the color I wanted so they assembled, installed and provided instructions on the operation of the rack. There was a bit of a wait for the rack but I was in no hurry. The young gentlemen (tall with glasses), sorry can’t remember his name. He was very accommodating as I waited and helpful with instructions. All in all a positive experience.
Staff is super helpful and knowledgeable
Great staff, always helpful.
drew was very helpful. he liked my shirt and made me feel like he was right there with me 100% of the time
Staff was friendly, courteous, and knowledgeable. Price was reasonable and repairs, straighten rim and new brake pads, were completed on time.
My only comment is that I brought the bike in because the rim was rubbing against the brake pad. When I picked it up I checked the repair and the rim was still rubbing. The bike was returned to service and immediately adjusted. Had I not checked before leaving the shop I would have either ridden it with the rub and discovered it on the trail and/or needed to return to the store. The end result was good and I will use your services in the future.
Seem very concerned with customer service and always pleasant.
The crew at the El Dorado Hills location have always shown excellent customer service and make you feel at home when you walk in the door.
Exceptional service and knowledgeable staff makes for a great bike shop!
Told me that software update for bike would take an hour and service was completed in the hour.
Quick rental and return
Knowledgeable. Helpful. Friendly.
The service was incredible and the staff were super friendly and outdid themselves in trying to help. I did wish there was a bigger selection and more available sizes of mountain bikes for women in the $400-$600 range...But the Covid shortages aren’t helping that either.
Andrew was very nice and willing to help us even though there were many others behind us waiting to be assisted!
Best services in the area.