Customer Testimonials
Bikes are amazing, very helpful staff
Excellent service!
Extremely helpful and quick!
Quick bike rental
Professional and friendly staff. Folsom Bike always has what we need or they can get it in a timely manner.
Seems like staff really care about service, they are knowledgeable and helpful
The staff were great attending to a lot of customers at once while also gently reminding visitors of the mask requirement. Super big shout out to Andrew who kept it all going and still provided a personal feel. This was my first visit to Folsom Bike but because of Andrew’s stellar service it will not be my last. Very cool shop with great down to earth staff. Thanks.
Folsom Bike has everything I was looking for and more and the level of customer service is amazing! Andrew and Travis were more than helpful in getting me setup with my awesome new road bike and treated me very well. They have a forever customer now in myself as well as my recommendation to all my family and friends and anyone else who I come across looking for a new bicycle or services for their current bicycle. Great bike shop with great people!
Always accommodating, helpful, cheery and knowledgeable.
They were able to ge my bike accessories applied to my bike quickly. Also offered advise
Staff are always friendly, knowledgeable, and helpful.
The staff was very helpful.
Thank you
The bike I wanted was in stock and they were nice enough to set free delivery to my home in two days when I found it would not fit in my car.
you store had the bike I have been looking for. Good customer service.
I have purchased three bikes from the El Dorado Hills location. I took my bike in to the El Dorado Hills location for some maintenance; In the past, this was not any issue, and you could leave the bike with them. Not only could I not get the work completed on my bike, they refused to take it until they could perform the work. It would have been nice to receive an email regarding the change in policy regarding maintenance; considering you email me with information I could care less about.
I called the Folsom location, and was able to drop off my bike for the necessary repairs. The staff was friendly, courteous, and helpful. Thank You to the Folsom crew; you have my business going into the future. Maybe you could share your policies with the El Dorado Hills location, so they could provide a similar services.
I like the kid named lil turkey in the back a real great chap
High quality products backed by friendly and very competent customer service!
Products wanted/needed in stock and friendly, helpful employees.
This applies to both Folsom and El Dorado Hills stores.
Customer service is very good.
Great vibe, awesome customer service & helped me find the perfect bike for me!
Very quick mechanic services
Fast, friendly and professional service. Clean and well organized showroom.
Like the service and friendly staff. I wish there was a broader selection of women's clothing. Only one size per item is tough to size and purchase!
PS - thanks for letting us park in your lot while we ride!!!!!
Very helpful and accommodating when I walked in the store. I was looking for road shoes but unfortunately it wasn’t available. But I was able to find other things that I needed.
Seamless
I have been to my fair share of bike shops with mixed results. I have to say that I have never had a bad experience with Folsom Bike. They are professional, friendly, knowledgeable, will go above and beyond to make sure you are back out riding. I will always recommend Folsom Bike to anybody looking for a bike or a place for service.
You always have what I need (and want) and are so pleasant to work with. I recently bought a Sherpa 2 and you guys put it together for me and put it on the car. I am definitely a happy camper.
The staff is very friendly, respectful and professional. The store is well designed and stocked with a good mix of products.
Great customer service and selection.