Customer Testimonials
Good quality products and friendly and informative staff.
Friendly, helpful staff and mechanics
Immediate response to minor repair need in COVID-safe environment... with a smile.
You had what I wanted and the salesperson was very helpful. Each time I've been to Folsom Bike has resulted in a positive experience.
Great friendly staff, always willing to help
I am a very big fan of Trek Bikes and though the service was short as I purchased the bike over the phone they were very friendly and had exactly what I wanted. When I picked it up a few weeks later everything was ready and the bike was perfect. Will I use Folsom Bikes again you bet I will.
Friendly service and great products are what Folsom Lake Bikes are all about. They care for their customers. Thanks
Great service (knowledgeable, friendly, customer-focused)
Great products and inventory (surprised at # of bikes in size/price range 1 week before Christmas!)
Cool specialty products (shop clothing, etc)
Safe, Covid procedures (masks, spacing)
Follow-up (emails receipts, automatic registering, etc)
Customer service is top of the mark.
Friendly, and they know their stuff!
Very helpful! Personal service. Got what I needed.
Super convenient, great staff and great equipment!
Travis was super helpful and knowledgeable during the whole buying process. I could tell he really knows his stuff. Thanks again!
Amazingly fast especially during the COVID shutdown. Always a good experience, professional and courteous people who know their business.
Location, Sales staff. Knowledge of products
K was so awesome and so helpfully, very knowledgeable.
Nice and professional help. Great store too
Great service, friendly staff. I purchased a bike for my son for Christmas and was in and out with no hassle. Thanks!
Very knowledgeable and friendly staff. We felt that Travis was making the best suggestions for our needs rather than just trying to make a sale.
You had the perfect bikes in stock and great service! Thank you!
I was impressed with the service received for such a simple service at a tube repair. Friendly and helpful, and a fair price for the work. We plan to buy new bikes in the future and will definitely come back.
Purchased 3 bikes from this shop. Very knowledgeable and helpful. Bike repair shop does a quick and proficient job with u need help or any adjustments to your bike.
Great sales staff
Very knowledgeable staff
From my initial call to the shop, inquiring about a certain bike, I was impressed as to the friendliness and how helpful the staff was to locate “my” bike in the warehouse, as it had just arrived. After putting a deposit on the FX4 Sport Carbon I was assured the bike would be held until we could make the three hour drive up to Folsom. I emailed to secure an arrival date and received an in-depth friendly phone call welcoming us whenever we could be there. A few days ago we were personally again welcomed by Andrew and Justin. Andrew went above and beyond to make us comfortable and help acclimate me to my new bike! I really wanted my reluctant husband to also get a new bike, and Andrew knew he had another matching FX4 Sport Carbon in a large. We not only went home with my new bike, but my husband has a new one too! We rode yesterday and love the bikes! I cannot say enough a out Andrew, the floor staff and service department for their help! You guys are great!
Was very happy that the staff didn't try to upsell maintenance services. And, knowing it was good to maintain the bikes, I wasn't sure how much of a difference it would make. My wife and I were both surprised with the results, it was like they were brand new! Very happy to have purchased our bikes here, the maintenance was well worth the cost and the staff is responsive, friendly and helpful.
Helpful staff, good inventory.
Great service and Trek bikes!
Great service, quick turnaround on bike repair.
Folsom Bike is the best! You can tell that guy Muuqi has run a lot of shops!