Customer Testimonials
Travis was very informed on every product I had a question about and was super friendly. This is definitely my favorite bike store now.
Super friendly and competent customer service.
Amazing Staff very friendly and helpful!
The staff are all amazing. They live cycling so they have great knowledge. They are all super friendly and helpful. The shop has a good supply of accessories. Rental bikes are also available, which is very helpful for sizing and first hand experience riding various bikes.
Good selection, knowledgeable staff
I like the service. Most employees seem to be very service oriented with great customer service.
I am brand new to cycling and the staff at Folsom bike was friendly, knowledgeable, and patient. They assembled my new bike and showed me how the features work.
The customer service is phenomenal. Folsom Bike stands out of the rest in this region on knowledge, professionalism and kindness. Good people and they know their stuff.
Super informative, helpful, and kind.
First impression was that finally a shop that actually had a good inventory of eBikes on the floor. Next Travis Lee helped us in our selection, answered all are newbie questions and provided information we did not think to ask. With his help we purchased two Trek Verve+2 Lowstep bikes that were actually available and in the store. We had not yet set our vehicle up with a bike rack so Travis even delivered the bikes to our home after he got off work. Amazing customer service and it is obvious he is passionate and quite knowledgeable in his work. Very refreshing since we had just met with an owner of another shop who had a few eBikes and really knew nothing about the products he was selling. Trek provides a great warranty and my expectation is that Folsom Cyclery will meet all our expectations in that regard. I also appreciate they provide a free tune up and inspection after break in miles are completed. I am so glad we "stumbled" upon Travis and Folsom Cyclery.
Great service. Friendly and reliable. Thanks!!
The gentleman who assisted me when picking up my bike was super welcoming, friendly and helpful. Staff seems to really know their stuff.
Hello. Your staff is professional and expedient. They answered all my initial questions during the purchase.
Unfortunately, I should have test rode the bike before I got it home. It was dead on arrival and did not power up. I contacted the staff and they were again professional and eager to help. I am currently waiting on a repair evaluation from them.
A point to be made is that a $6000 bike should be 100% beautiful, no scratches, etc and 100% functional. The electrical failure is not, as I see it now, the fault of the staff. (I'm sure that it worked when it was put on the floor) Again, I should have test rode it first.
I'm looking forward to either a fast repair or an exchange for a 100% beautiful and 100% functional bike.
I researched bikes and TREK appears to be good. Let's hope this is a one-off experience and we can all ride off into the sunset, together, smiling.
I will recommend folsom bike to friends. Thank you.
Very friendly and efficient service. Thank you
Had a very good selection (especially considering the time we’re in) and the entire staff was VERY friendly and knowledgeable! I’m looking forward to coming back in to get my 15 year old Iron Horse mountain bike fully serviced and squared away 👍🏻
Your products are of the highest quality. The sales staff is knowledgeable, most (if not all) ride and that makes all the difference in being able to identify with the costumer and what may or may not work on the bike. The service department is top notch and very knowledgeable concerning parts and special installation, calibration or adjustment issues. Highly recommend this location and store.
My son bought a bike that he had been saving for quite some time. We had a problem with the derailer on the first day, but once we brought it back into the shop, they fixed it and he was back on the streets the next day. The service was impressive. Highly recommended!
Muuqi, was really knowledgeable about the products I came in for and you had what I was after in stock! Great customer service and competitive prices, why this is a great place!
Big selection very helpful friendly people
I was very happy with my experience. I had a pedal break on the trail with another 7 miles to my vehicle, and they had me back riding very quickly. I was shown to their pedal selection right away and after I chose a set they installed them as I was checking out. The two guys I dealt with were both friendly and helpful. I will definitely be back.
This is our second purchase from Folsom Bike. Great service all around. The staff are very knowledgeable and friendly. They greet you as soon as you walk in the door. Would definitely continue to purchase bikes from Folsom Bike.
Very professional staff especially when the lines are long, staff makes you feel important & very helpful once you are served
Has what I needed in stock. And,
Sales staff (Trevor and Andrew) very friendly and knowledgeable.
Quality products and prompt friendly educated personnel and service
Great staff and service
I wish I could remember who assisted me to buy my sons bike over the phone, he was excellent friendly knowledgeable and very efficient with his time. I was super impressed with the quality of service that I received from Folsom bike. I would highly recommend your business to others.
Excellent customer service, efficient. Thanks!
Sales and service are great!
Good product at a reasonable price. Friendly staff who were able to keep the timetable they set for themselves despite the holiday rush and trying circumstances.
Great service department. Friendly and willing to service without an appointment