Customer Testimonials
Explain everything clearly and gave me options
Friendly, helpful, got me right in for a flat tire and back on my bike!
Your staff was very helpful, I’m sorry that I don’t remember his name? Everyone there reached out to help me.
Thank you for a well managed organization.
Name removed
My mtb shifter broke before a recent ride. Other bike shops were months backordered but Folsom Bike not only had the part in stock, they were able to install it on the spot and I was able to meet my group mid-ride. Thank you for everything!
It was available.
Non-local. Rented a bike and everyone was really cool and helpful. Thanks!
Quick and effective.
Aside from the professionalism and knowledge evidenced by the associates, I appreciate the adherence to the County Guidelines. Josh Brand stands out among the staff for his deep knowledge and exemplary customer service.
Excellent people in service, all people very knowledgeable
Prompt, friendly and professional service and response.
Great customer service and selection.
Staff was very friendly over the phone and when I visited, great impression.
I was pleasantly surprised by the Maxxis Tire inventory, couldn't find at my local shop.
Super friendly and helpful staff. Know the products, stock the key items and never feel oversold nor gotten a condescending tone. These guys want you to enjoy your gear and have fun riding.
Always a very friendly and helpful staff. Clean, professional, attractive, and welcoming atmosphere in the store.
The employees are knowledgeable and polite, and the shop has beautiful bikes & excellent cycling gear. But the most important thing to me is their excellent customer service. You always get five-star treatment even if you’re only purchasing a pair of socks!
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
The team is always friendly and helpful.
Travis was very informative and very knowledgeable about all the bike. He gave us very good recommendations and advice. All the bikes he showed us were of very good quality
He was amazing!! One thing I was kinda worried about was why a bike would be sold without pedals included I came home and got on trek.com and saw it is supposed to come with pedals.
Great location and great service! Affordable rentals. Hope to be able to rent an FX3 next time!
Friendly and knowledgeable personnel
Service was awesome. My bike was finished sooner than expected. Thank you.
I like the service door to the outside which makes me feel super safe. Great technical support of trouble shooting previous noice / bike issue. Reasonably priced and quick turn around on repairs. Best in class! Thanks!
Great Bike Shop. All good people and bike smart! My go-to place for bikes and service.
The helpful and knowledgeable staff made me feel welcome. I'm confident that if I have issues with my bike I can call the store or take it in and I'd be taken care of!
Staff is very knowledgeable and helpful and friendly!!
I’ve been to the this store a handful of times and EVERY single time the staff is unbelievably friendly and knowledgeable. This is what every retailer needs to do.
Love our new bike and great customer service!
Folsom Bike is the best! Great staff and owners. Awesome location and selection of bikes, parts, gear and accessories are excellent. Folsom Grind located inside Folsom Bike is also amazing! Locally owned by Folsom family.
Service was exceptional.
Patrick!