Customer Testimonials
Your bike shop had a wide selection of bikes for people of all ages and abilities. Folsom Bike has many options despite the pandemic supple chain problems. This is great for the consumer. The staff is knowledgeable and easy to relate to and understand. I felt that my concerns were addressed in an easy manner.
Staff is attentive and helpful.
Lots of knowledge about bikes. Great customer service
Very professional and helpful crew. Highly recommended
Friendly staff and large inventory
Had bikes in stock and had the accessories I was looking for. Staff was attentive and friendly.
Quality products
Friendly and knowledgable staff!
Folsom bike changed my life. Not only did they offer me a job during the midst of a global pandemic, they have continued to employ me and keep me and my lady rolling on some rad bicycles. Not Rad Power bicycles, mind you, just good ol' radical bikes. Great staff, great owners, all around good vibes.
They even told me they liked my shirt!
Staff and service are always welcoming and fantastic. They care about their customers and work hard to ensure you are happy when you leave.
Everyone is so helpful and knowledgeable
Real effort by all staff to meet or exceed customer's expectations.
Knowledgeable, friendly, helpful.
I hadn’t ridden my bike in years and don’t know much about its anatomy let alone fixing it myself. They were able to diagnose the issues, order the parts, and service my bike very quickly. I went back to get a helmet and Andrew was very knowledgeable and helpful. I would definitely recommend.
Very responsive to my questions, knowledgeable and proposed a workable solution on my bike check-up request.
The service was performed quickly and thoroughly.
I was looking for a specific beach cruiser that they didnt have in stock and they were able to order it, build it and get it to me just in a few days. I'm very happy with my purchase and the customer service I received.
Excellent service and very friendly staff!
Variety of brands and Customer friendly
Travis was an amazing representative for Folsom Bike when I came in with my grand daughter for her first "big girl bike." while we were chatting, I really enjoyed watching him cater our discussion with a 4 year old, it was really cool. With that vibe going, I asked about bikes in my size - he asked a bunch of questions on use etc and then I selected a Trek and purchased that too. The sales process was super chill, informed, almost like joining a club with the after sale services and tune ups and shop vibe. Not only was it cool with staff, as we walked out, a biker customer looked over at my grand daughter, still wearing her helmet, and said "that's a totally cool helmet, and REALLY cook bike." What a great place and cool community.
I like the local feel of the shop, the crew are bike guys!
Overall—excellent!
Staff was super helpful! Answered a lot of questions and helped find the right fit for me. Would highly recommend to anyone!
Great selection and service! All employees were friendly, knowledgeable and helpful throughout the purchase process.
Helpful and friendly staff!
K was amazing. We just came in to browse and pick up some bar tape. He directed us to where it was…and upon checkout I asked him a couple of novice(myself) questions about bars and my hands getting numb. Not only did he help me out, he took the time to walk me over to a bike on the floor and gave some great feedback that help immediately on my ride today. I’ll be back simply because of him!
Thanks.
Ron
Excellent staff and excellent service. I was asked if I needed help right away and they answered all my questions.
Friendly service, easy rental, super helpful! I’m not from the area but I will strongly recommend this place to any traveler as I thoroughly enjoyed my experience and I am appreciative for their work!
Very good experience
Every time I have come in with our bikes I come away encouraged by your team and happy that our bikes are in such good hands. My son rode off to school this morning with his bike all fixed up and fancy. Thanks guys!