Customer Testimonials
Service was great!
Great service
I got a rear flat tire on my very first ride on a new bike (that I had bought elsewhere.) I took it to Folsom Bike in EDH. I figured that I would have to drop it off and pick it up days later. But they fixed it while I waited. They also added sealant to both tires and the technician explained how to fill the tires with air when sealant is in them to top off pressure or if I got a flat out on a ride. Great service! .
The staff are very knowledgeable, frieldly, helpful, and honest.
Great service.
Folsom Bike is 1st class. They're customer friendly and always ready to help. I was also impressed with their handling of COVID-19 preparedness. Get over and support Folsom Bike.
Fixed my bike while I waited. Pretty awesome!
Top quality
Excellent service from their staff. With the social distancing they are handling it perfectly. Great job !
Erin was amazing! Sold us two beautiful bikes and helped with our never ending questions. They did a great job during the shelter in place with safety and cleaning practices while providing safe ways to shop and social distancing.
Great customer service and a lot of inventory.
The service was awesome. People there we’re approachable. When asked for advice they didn’t recommend the most expensive thing in the store. Will go back buy from the store.
Extremely helpful and effectively practicing social distancing. The EDH store did not have the exact Townie my daughter wanted and they quickly helped us procure one at their Folsom store. Lucky for us, because it is for my daughter’s birthday and it was the last Townie in all of their warehouses for the foreseeable future. Thank you Folsom Bike!
Travis and Andrew were awesome. During these trying times these guys were more than accommodating. Set me up with great bike had a little test drive and delivered it to my place.
Thanks again Folsom Bike Shop
Joe Starzec
Patrick was very helpful on the phone. Another gentleman helped us out as well and really made sure we had everything we needed to get out and have a successful ride.
Good quality. Awesome and friendly staff.
Staff was super helpful and did everything to fix my bike properly. It was a pleasure working with them.
Amazing service and friendly, knowledgeable staff! We’ll definitely be back when it’s time to purchase bikes again!
Staff was extremely helpful and knowledgeable about bikes! Super happy about our purchase and our purchase experience!
Thank you again!
Heather Moss
You guys are great!
Friendly knowledgeable!
Folsom Bike has a bike to fit every personality. From the middle-aged trail rider, like myself, to the serious moutain biker. I appreciate the friendly staff (Patrick) that helped me through the process of deciding then purchasing my first brand new electric bike.
I brought in my wheel to have some of the broken spoke nipples replaced and apparently the wheel was nearing the end of its life as more kept breaking when he tried to true the wheel afterwards. He called me up to let me know and I said do what you can with the spokes, I'll come back for a new wheel when this one is totally done. And he said alright sounds good, and don't worry I'm not gonna charge you for this. And I was surprised and thanked him for it. Even though he did end up replacing several, which includes redoing the rim tape and adding more sealant since my tires are tubeless, he didn't charge me AT ALL. Such nice people in there that I will for sure go back there in a few months to get a new wheel.
I liked the service. My son and I were happy to purchase 2 brand new bikes efficiently. The staff was very friendly and the service was great.
Friendly dudes like patrick
Great staff super helpful
I like the selection and the friendly service.
Like the ability to purchase online and have the items delivered to me in my car given the current health crisis.
Very pleased with the fast service during the lockdown. They were careful, courteous, timely and clearly know their stuff.
Great fast service. Very knowledgeable staff! Convenient location. Reasonable prices.