Customer Testimonials
Great staff, great service.
Friendly and knowledgeable staff
Excellent service
Respectful ,excellent communication especially with the situation of the virus
Polite, understanding, they listen and advice well especially when you 2 young kids running around
I bought 2 bikes and extra stuff and 20 minutes later I was on my way home
I will recommend this bicycle shop to my friends and I will be back
Thank you
See you soon
Good products, good service
Very friendly and helpful staff
Great service, and so far so good with the parts! I also recommend a friend of mine to come there and get his bike fixed!
Friendly and helpful staff.
Sales people very attentive and knowledgeable about merchandise. They’re friendly and personable too!
I have always received nothing but amazing customer service from all the sales staff each and every time I come into the store. Customer service is huge for me and can make or break my returning to a store. Happy to say, I will be returning to Folsom Bike many more times in the future.
Knowledgeable, helpful, and friendly staff. Working very hard through this time.
I think his name is Kyle, I’m not entirely sure, he’s a skinny dude who I spoke to who rides on king rd super fit guy, he has super incredible customer service and would totally recommend him to anyone looking for a good experience with bikes. Just was a stand up guy made great eye contact, super attentive, really enthusiastic about the sport, couldn’t recommend a better customer service agent to anyone tbh.
Always says hi and literally is one of the coolest guys I know.
Very enthusiastic about the cleanliness of the shop, the modern look and all the gear that you guys offer. I always feel good and like you are going to take care of me when I walk through the doors. I feel like everyone actually wants to be there and that is critical to a good business.
Highly recommend this shop. Always has bikes In most price ranges and is super knowledgeable. It’s a thumbs up from me, that’s for sure.
Excellent customer service and friendly advice!
Patrick was very friendly and knowledge. We will recommend this store to friends and family.
The guy that helped us was so nice and super helpful! Highly recommend this shop.
Great customer service and help with selecting a bike.
Professionalisms, courtesy, knowledgeable, customer oriented and open for business despite the lockdowns to serve the community.
Best,
RC
As it has been in the past the service performed was completed ahead of schedule, exceeded my expectations and was fairly priced
Folsom bike was awesome! We went there to find a 24in wheel bike for my 8 year old stepson and they had one in stock ready to be built that day. They shared his excitement with him and adjusted the seat just right for him. They have made loyal customers for life!
The staff was very friendly, knowledgeable and did not pressure us to buy.
Stock on hand. I was able to compare/ride various e-bikes.All questions were answered. Found bikes we were looking for.
All around great service, and product!
Excellent service from an extremely knowledgeable sales person. Travis answered all of my questions in a friendly unhurried manner and took into consideration all of my needs to help me pick out the perfect bike. He is a true asset to the company! We will definitely be back again.
I came in at 5:45Pm with a flat back tire and was greeted with a smile and a "sure we can fix that right away" attitude.
6:03 walked out the door with a fixed bike and a new bike pump and a big smile.
Friendly helpful staff
Love my new electric bike
Great employees! Knowledgeable, friendly and helpful!
My old bike worked just great after you worked on it!
Friendly and great customer service
Great place to buy a bike. The guys know their stuff and don't talk down to you. I recommend your shop to everyone I talk to whwn they are interested in buying a bike or getting help with their current bike.
The customer service was remarkable. The products were great. I got everything I needed. Thank you