Customer Testimonials
You simply cannot beat the customer service provided by Eddy’s Bike Shop! Their entire staff is extremely knowledgeable, friendly, and helpful! There is no better place in the Cleveland area for a cyclist!!!
Bike ready in one week when the estimate was 2 weeks. Made me very happy.
Awesome seeing Jimmy there steering the ship! Awesome crew!
Helpful Staff
Great selection and knowledgeable staff. The overall process to purchase a bike is very time consuming, though.
Great guys in the service department went the extra mile to make sure I got the right stuff. Guy with long hair helped me.
We had to have four bikes serviced. Two of which had been submerged in salt water during the Naples Florida storm surge. The Staff was professional and courteous. The service was done promptly and the bikes looked like new.
The sales representatives exhibited a friendly and knowledgeable demeanor. They skillfully inquired about our needs and preferences, assisting us in selecting the appropriate type and size of bicycles. Frank, in particular, is exceptional and is sure to meet your expectations.
Everyone at Eddy’s is so friendly, helpful & knowledgeable of your products. Matt took great care of me when I bought my new bike helmet this week, and I greatly appreciate his insight and info on the helmet I purchased!
Mac was outstanding! He was an expert on all bicycles & was happy to share that knowledge, as well as really listen to what we were looking for. He took his time, was patient and answered all our questions. We loved working with him to purchase our e-bikes! Loved the store and the employees! Keep up the good work!
Tom & Laura
Everyone is friendly, knowledgeable and helpful.
Friendly staff!
Good quality. Knowledgeable staff.
Our family of three now has three bikes from Eddy's. We love the way they do business and the way we are treated from the time we walk in the door to the time they help us to the car with our purchase.
I appreciated the attention to detail given by Brian. He answered promptly the questions that I asked. My impression was that he cared about my bike and was going to do the best possible job to make sure that my bike was setup properly. I ride a lot so that attention to detail is important to me. I am appreciative.
Very friendly, informed, courteous customer service.
Very friendly staff and helpful and knowledgeable
I have been using Eddy’s for 40 years. Great service and knowledgeable staff.
Top quality products but the best thing is the service I receive when I walk in the door. Everyone is always friendly and they know their stuff!
All of the people in the Service Department were very kind and helpful. I have three young boys and will likely get all of their biking needs from Eddy's moving forward.
Top Notch.
Knowledgeable and courteous staff. I had returned some products I wasn't completely satisfied with and had no hassle.
Evan was very helpful. Only fixed what was needed and was very knowledgeable
Very helpful and professional staff.
Friendly fast service. Very knowledgeable staff. Thanks!
I like that you carry all the high ends bikes. You keep huge inventory of bikes in stock.You have employees like Mike your marketing director that cares about the customers and the bike shop being run the right way.
Knowledgeable and friendly sales staff
Very knowledgeable about the products and NOT pushy about sales! All of the staff was very friendly.
The salesman was knowledgeable, helpful and friendly
The service department prepped my new bike while I waited.
I met the owner Jim while I waited and he gave me a little history of Eddie's Bike Shop.
I could feel his pride and passion for the business even after forty years of ownership.
Excellent service with helpful techs who really know their stuff. I drive the extra miles bypassing other bike shops to get to my "go to" Eddy's Bike Shop. If you want a store that has everything you need this is the place.