Customer Testimonials
Always excellent service and support
The store has knowledgeable employees who helped me decide on how much of an upgrade I'd like to my 20-year-old bike.
Also, the friendly salesman showed me what's new in modern bikes by letting me take a new bike for a test spin. I found that fun and useful.
Fast and friendly
Friendly staff, greeted instantly. Mechanic explained some things to me and answered a few questions that I had
Everyone is patient and professional.
I have dealt with Eddy's bike shop for years.Jim and his family has treated us really good over the years.My late parents always used Eddy's also.I will continue to use Eddy's bike shop.
Everyone at Eddy’s is knowledgeable and friendly.
The store staff was great to work with. No pressure, good recommendations, and very personable. Walked in early afternoon on a Sunday with a bike in mind and was able to leave the store with it in no time at all. The mechanic doing the final check work set up the bike great for my son. Felt really dialed in on his first technical ride.
Craig checked out the bike and did a great job of estimating what it would cost for the tuneup, etc. Craig was there when I picked it up 24 hours later and Joe helped me easily drop off the front tire and put it in the back of my car. Great service and with smiles. Thanks I know that I’ll be back. I bought my bike at Eddie’s in North Olmsted and will continue servicing my bike in the same location.
Nice selection. Very helpful and knowledgeable staff.
Excellent customer service.
Great experience! Dan was our lead salesman and did an outstanding job. He’s very patient and knowledgeable.
Well organized.
Jackson is the best
Prompt courteous service
Very helpful answer friendly staff! They went above and beyond to have a real conversation with me when I picked up my frame and were genuinely interested.
Excellent! I always learn something from these guys.
The staff at Eddy’s Rocky River store are knowledgeable, courteous, and friendly. The store is organized and clean. The customer service is top notch. They are professional yet down-to-earth. They help you make the best choice possible for whatever you need.
My 2018 Trek Slash 9.7 had a severely dented rear wheel and sliced tire. They found the perfect match for both. They quoted a price which I payed when ordering. They mounted the tubeless tire and gave me a refund of $32 because some of the parts came with the wheel. I am verry pleased with their friendliness and integrity.
The service was more than what I expected. The salesperson was very knowledgeable and answered all my questions. I was highly satisfied with my purchase.
The people at Eddy's help me sort through the many options when choosing an e-bike. Although there are many online choices, I felt most comfortable getting in person help and fitting. I like that I can get future service and a tune up after a year included with the purchase price.
Awesome service and excellent team!
Century Cycles Rocky River was my go-to bike shop for 20 Years. I started going there because they had the tandem we liked in stock. They gave good service and were always good about communicating if they found problems with the bike. Sometimes it seemed like they might have been overstaffed. You would know better than me what led to them selling out to Eddy’s.
One way in which they were far superior to Eddy’s, in my opinion, was in not charging you until after they completed the work, rather than before doing the work. Would you pay for an estimate on your car repair before it’s started? Century Cycles never lost any money from me when they repaired my bikes and collected after the work was done. I find the Eddy’s policy annoying and insulting.
Chris was of amazing help and so knowledgeable. Too time to guide me through the process. Knew my budget and recommended a bike that was below my budget.
I went in once to ask questions and the next to purchase an e-bike for my son. I was fortunate to deal with the same associate both times because he knew what I was looking for and my concerns and answered any questions or concerns my son had as well. Helped us find a helmet my son liked and lights for the bike. I loved all the different options we had to choose from and the time the staff took with us we never felt rushed.
Friendly & talented staff
Nice selection of brands and models within those brands.
Fair pricing and good customer service.
Professional, thoughtful, timely.
Knowledge and selection.