Customer Testimonials
Technically very good, friendly, helpful, and reasonable cost.
Everyone was helpful and engaging. Went out of their way to show me new products
Great & knowledgeable staff. While they were not able to fix my son's bike, they were very helpful with tips and trying to find a replacement bike for him.
The part was exactly what I needed.
Good reliable and friendly
Large inventory and variety.
Knowledgable sales folk! They take their time, answer questions with detailed answers, and give guidance.
I stopped in with a blown inner tube, and the staff was very attentive and helped me get back on the road in no time!
they did what they said they would & it was done that same day!!!!!!!
The shop had a great selection, the staff were friendly and helpful. They were able to answer a lot of questions and took their time with us.
The service was friendly and very helpful
Jake was fantastic! Patient, accommodating, knowledgeable, and helpful. I prefer Willoughby for the friendly and knowledgeable staff and Jake lived up to that and more!
I got a quick flat repair on my Turbo Como. Thanks
Your customer service, willing to help and assist, even when it does not include a big purchase
Great service with knowable service techs. Will always come back.
everything
Brandon was patient and helpful.
Service was great. Helpful and communicated clearly. Appreciate your operation
I had an excellent experience at Eddy’s Bike Shop in Willoughby. The store manager Anthony was extremely helpful, knowledgeable, and took the time to answer all of my questions. He provided honest advice, made sure I found exactly what I needed, and never made me feel pressured. His expertise and outstanding customer service made the entire experience enjoyable and stress-free. It’s clear that he is passionate about cycling and genuinely cares about his customers. I highly recommend Eddy’s Bike Shop to anyone looking for quality bikes, accessories, and exceptional service. Thank you for a great experience!
It was upfront about pricing and really helped me understand what service I needed. The work was done well and my bike is like brand new
I think the mechanics there are excellent
The bike mechanic Owen was very good and knowledgeable.
Owen in your service department was very helpful and processional.
Every one seemed very knowledgeable and were extremely helpful. The manager spent well over an hour helping me find what I needed. Couldn’t be happier with my experience. Great job to everyone involved. -John
Polite staff. Prepared to consider options when hiring bikes.
Friendly and VERY helpful staff. They were patient as I’m a beginner. Couldn’t be happier with the transaction
Eddy's Bike Shop is convenient, and the staff is helpful and knowledgeable. Prices are higher than expected, but it's one of the only bike shops in the area
Tom helped me walk through the process and education of bikes (they have really changed since my last bike purchase 20 years ago ...) and which one would be best suited to my needs (i.e., biking with friends, average 20 miles over various terrain, mostly paved roads, at 13 mph). He was very knowledgeable and spent over an hour discussing the bikes and accessories (e.g., helmets, lights, locks, etc.). I purchased a 2026 Trek Verve 3, which met my needs and price point. They carry a wide selection of manufacturers and bikes, including eBikes. Tom's knowledge and concern for me and my riding experience made the trip from Olmsted Township worthwhile!
great job
very helpful in explaining parts that we needed for our bikes and installed them very quickley while we waited.
Store is clean and very well laid out. The staff is friendly and very knowledgeable. The quality of the maintenance on my Trek 7500 was excellent. I rode it this morning and was impressed by the work performed on my bike. I would recommend Eddy’s to anyone looking for a quality bike store, with great service and workmanship.