Customer Testimonials
Staff is always great, communicative!
We love the customer service!
Everything! I buy local as much as possible and Eddies usually has what i need. The staff at Rocky River ( my go to store ) are outstanding! I have been shopping that location for over 10 years and bought bikes and sought advice from Krista all those years. Even the newer people are exceptional.
The staff are helpful and you have the best selection of bikes etc around. I have been a customer for over 40 years, since I moved to the area. I have bought many bikes from Eddys.
Thanks First name removed
the service team is the best, we drove there from 2 hours away to get our EBikes serviced for the season, they got them done and ready for us to pick up within a couple of hours. best service ever
Great service and very knowledgeable staff.
Dan was extra nice and he had a lot of helpful information!
Great support and options!
I enjoyed the class I attended and learned a great deal about how the derailleur and back gears work and how to adjust them. Left my bike for some new brakes and a new gear assembly for the front and was very please with the repairs. Zak was my technician for the class and the repairs and was really good at explaining everything. My bike is 20 years old and the service made me confident that all was good. Would highly recommend using Eddy's and in particular Zak.
Service was amazing. My daughter loves her bike and felt like such a big kid picking everything out. Thank you so much!!!!
Very pleased with the service department. I brought both my bikes in for tune-ups. The guys were very helpful, and found a needed repair on one of my bikes. I have also bought items from the great selection of accessories and clothing, and of course a bicycle several years ago.
Excellent selection of SE bikes & service on a Sunday, awesome! I drove 83 miles one way to get there and I will be doing it again! Honestly, it had an old school customer service feel but was modern at the same time if that makes sense, it was a nice reminder that it is still important to some businesses!
The knowledge of the employees as well as their customer service make every visit feel personal. We spent nearly 2 hours choosing and purchasing 2 electric bikes recently and felt as if we were the only customers. He also ensured we had everything we needed to ride S soon as we got home since it’s been a long time since we bought bikes for ourselves and not kids
Vast knowledge and wonderful customer service!
Helpful salesman, showed me how to use the pump rather than simply selling me a product.
Knowledgeable staff!
Everyone was so helpful getting my trike in and making necessary adjustments and getting my trike back to my trailer!
Always helpful
Am a first time rider and the guys really took the time to give me an education about everything. Appreciated that.
Quality service
Customer service
Wonderful help to compare and purchase an Electra Electric Bike for me and a Bike Rack for our car! I drove 2 bikes in the parking lot to decide what fit me best- Salesman was very hlepufl with his comments and advice.
However I was very disappointed with the $125 trade-in value for my 1 year old $700 Electra Townie bicycle.
Very helpful and knowledgeable staff. Staff went out of their way to answer questions and help us make a good choice in our purchase. Staff are clearly passionate and knowledgeable which is showcased in their excellent customer service. Will for sure shop here again.
I had a great experience with Eddie’s Bikes. They fixed my bike promptly and charged a very reasonable price. The customer service was friendly and helpful throughout the process, and they were flexible about holding the bike until I was able to pick it up. Overall, it was a very pleasant experience, and I would definitely recommend them.
Great service.
Helpful
Ron, my sales consultant was very knowledgeable and answered all my questions
Gave me different product options
Great selection and lots of accessories too
You have everything I could possibly need!
JB was very helpful.
Knowledgeable staff, plenty of room to ride a new bike inside and outdoors.