Customer Testimonials
Friendly helpful service
Service was very helpful in determining the problem and a solution within the limits of what I wanted to pay.
Everyone is always helpful, polite and patient.
Great service
Service crew
Tom was very knowledgeable and helpful assisting me with a purchase for my wife.
Very knowledgeable and provided great service
Good bike service. Good bike and accessory inventory. Good service and sales people.
Bob was really friendly and knowledgeable. He helped us figure out what would work best without a bunch of pressure or anything. We’ll definitely be back.
Matt and the crew are always nice and ready to help.
Anthony did an excellent job!!!
Service and quality of products
Quality bikes and quality service!
Phenomenal selection of Trek bikes.
Fast and friendly service
Efficient ordering...quick service...awesome staff.
Gavin (from the Stow store) was very patient and explained many different options of bikes to me and I ultimately chose one that I love! I came back multiple times to check things out and he was never pushy, always had a positive attitude and was informative.
I live in Northern Virginia but was visiting the NE Ohio area for 2 weeks in August. I'm looking for a new road bike and visited Eddie's in Stow to look at the Trek Domane bikes. George was the one who helped me and he provided really excellent service. He was extremely knowledgeable about the Domane and other Trek bikes and answered all my questions about the SL6, which I test rode, which happened to be on sale, he pointed out. Very, very helpful!
I was interested in the bike but am still considering the SL7, which is on hold for me at the Trek store near my home. But I really appreciated in being able to test ride the SL6. If I lived closer, I think I may have returned to buy it.
I also want to show my appreciation to Cody and Ron and the Peninsula Eddie's shop. I came off the towpath with my Salsa steel frame bike and knew there was something wrong with the disc brakes on the bike. Cody did a quick fix on the brakes without charge. I appreciated it.
Ron shared useful information about his Trek Checkpoint bike, which he let me ride.
Cody and Ron are the ones who recommended I talk to George at the Stow shop.
Thank you, Eddie's!!
Name removed
Great customer! Very knowledgeable!
Fast service on a tire replacement. Done in ten minutes
Great staff, welcoming, friendly and knowledgeable.
Took my bike in that I haven’t used for over 10 years. Great customer service and great turn around time! Thank you!
I've been buying bikes & accessories from Eddy's for years now & I've always been treated well & the help w/product knowledge, advice & service makes it impossible for me to even think of buying a bicycle anywhere else.
Customer service is always exceptional
Friendly staff, knowledgeable about various bikes. Important to be able to test ride and learn about the bike styles. Good location for service.
Very knowledgeable and kind staff!
Friendly and very knowledgeable
Good employees good service
Stephen is a great mechanic. I’m 100% satisfied with service and support.
The customer service being acknowledged when we walked in, questions asked and not judgmental, helpful.