Customer Testimonials
Friendly and knowledgeable staff!
Knowledgeable and tesponsive
Great service, knowledgable employees.
Staff is always incredibly kind, full of knowledge, and really fun. From niche to basic things, every time I’ve needed something they've had it. This is the type of place where you know you’re getting value out of what you’re buying, they’re not trying to upsell you and their prices are the same as the big box places like REI so support local and shop here instead!
Fantastic crew. Great prices. They will help in any way they can.
Performed the repair as promised. Workmanship very good. Excellent service!
Excellent customer service. Mitch explained everything about the bike to me, including detailed instructions for shifting, lubricating the chain, taking the tire off, and really took his time making sure I was happy and had the right size bike. He also explained safety features of different helmets, made recommendations for locks, water bottle, lights, etc. Rather than high pressure sales tactics, he was more of a consultant and helped me figure out what was best for me.
Great staff. Very knowledgeable and helpful.
Prompt, professional, knowledgeable
Great selection and great service.
They are professional and take the time to answer questions so you can make an informed choice…
Many products and options to choose from. Chris at the Stow location was very friendly and helpful with explaining how to use my new hitch bike rack! He was very knowledgeable & professional!
My salesman John was very helpful. He had a lot of great ideas for what I needed. I told my health issues and he made sure to pick out the The right bike I explained what the doctor had told me as far as losing weight and not to buy a cruiser. The gentleman who helped put my new seat on and adjust my seat and also my water rack. I hope I have his name right. I think it's Gary. I hope I have that right but he's a great guy. He's a small town guy from farmland in Ohio and he's a great, great person. I really enjoyed my experience. I visit the shop on many occasions. It was just a great experience. One of my best as far as purchasing any item in life. Just great people. Thank you, First name removed Richardson
Knowledgeable; old fashioned, honest service staff; attention to detail.
Came in looking for a MTB for my 5 year old and the help I received in choosing a bike was unmatched. These guys know their stuff and you can tell they enjoy their craft. I’ll be back for sure.
I’m always impressed by the professionalism of the service staff.
I stopped in for a helmet and the young man greeted me right away and stepped away from the counter and walked me through the options. He was so helpful and patient. He even recommended a local motorcycle shop nearby to help me with fitted goggles for my dry eye condition when I go on long bike rides. Glad I stopped in. Will go back for sure! Shop local!!!
Customer service is awesome and likewise, bike maintenance services.
I thought my bike needed a new battery went in with just the battery, they asked for whole bike and fixed the issue which I was unaware of.
Can’t say enough good things about this these guys! Always so helpful!
I have a Trek Verve 1. Purchased from this location 4/2021. Love this bike!
I have about 1400 miles on it and went in to get a tube replaced and ended up getting two new tires which I did need, but I didn’t know I needed 😂.
Anyways it was a quick service and now I’m ready for the season 🚴♀️🚴♀️🚴♀️🚴♀️
The staff was incredibly helpful and friendly. They walked me step by step through the purchase of my new bike rack. They took the time to show me how to mount it to my vehicle and made sure I understood how to mount it.
The people are very nice and helpful. I trust them to do a good job on our bikes.
Very good service!
I like the people and they helped me alot
Always ready to help. Have accommodated small repairs while I wait! Friendly personnel.
Tuneup on two ebikes. Very quick and perfect condition.
Great timely service!
The service department is always helpful and prompt. I never feel like I am being overcharged.
Great products, the staff is awesome.
Personalized service, staff is very friendly and helpful.