Customer Testimonials
Easy…when I’ve had issues with my bike, push it in, guys come right out, assess the situation and handle it.
They’ve offered to try tweaking. My gear instead of pushing to new stuff.
All work has been quick and good.
Pleasant caring folks with good knowledge
George in Stow was awesome, helped me find exactly what I wanted, I wasn't even planning on buying but rode out with a new bike! Great shop, amazong selection and everyone was super friendly and helpful. I'll be back in the spring for a new bike for my daughter
I had very quick service on my bike. Thanks.
Friendly fast service!
Top notch service. Jimmy in particular
First time back to the Rocky River shop since Eddy's took over for Century Cycles. Person answering phone for question on bike repair was great. Ability to drop off same day, and quick turnaround was excellent. Reasonable price, much lower than I expected. Shop looks great! We're lucky to have one in Rocky River. Thanks!
My sister recently purchased a Suntrek baja 3 wheeler. She's a bit challenged dexterity wise, hence moving her to a 3 wheeler from her 20+ year old trek hybrid.
Brandon was out sales guy. he was super patient and explained to her in just the manner she needed what the differences were on a 3 wheeler vs 2 wheeler. as it turns out, the sun provided twist shifter was hard to work, not just for her but also for me when i tried the bike out.
i asked Brandon if he could retrofit a Shimano level actuated shifter, and within 30 min he had made the change, adjusted the shifter and she was able to easily switch the gears.
Brandon was the key to making this transition to the 3 wheeler a success.
Marilyn just loved the bike and shes done enough test rides that she now doesnt over lean, goes super slow around corners and gets on and off with ease.
Thanks Brandon. and thanks to the guys at the register who helper her into a new Trek bike helmet, as hers was cracked.
Staff are very kind,helpful and knowledgeable
Bike repair was easy and quick! Everyone was courteous and willing to help! Highly recommend!
Efficient and pleasant. Staff is immediately responsive and knowledgeable andgreat selection of bikeitems.
Very friendly service, and very knowledgeable.
very helpful respectful knowledgeable staff
Convenient, reasonably priced.
Fast efficient flat tire service had me back to my workout quickly.
Great products, great people and great service!!!
Thanks to Eddys knowledgeable staff in both sales and service, our family’s new and older bikes continue logging many more miles on the road.
A special thanks to Brandon, Duncan, and Eddy’s staff member that we’ve known for years.
Excellent Professional, Customer Service.
Highly recommended.
Without an appointment, JB fit me in between customers and replaced two DI2 batteries, so I could get back to my ride.
Great service, always done right!
Such friendly sales associates and amazing help with all issues!
Employee was exceptionally knowledgeable and interested in our needs. Very helpful.
Helpful, knowledgeable staff. Andre set me up with everything I needed for my bike, I just ride my bike, I’m completely clueless about it. He made me feel comfortable to ask any question and he took plenty of time to make sure all my questions were answered. I would never go anywhere else.
Great service & personnel.
John did a great job explaining the purchase of my Denago 1 folding e-bike
The staff are knowledgeable, helpful, courteous and cheerful. The repaired and tuned more quickly than anticipated, and the work was done well.
Anthony always offers great advice at Willoughby location.
Tristan was very knowledgeable, kind, and professional. I left the store knowing a bunch more about mountain bikes than I knew prior to stopping in and he helped me select the perfect bike for me. 10/10 foot sure and they have a very large selection of bikes.
The service that we have received from the staff has been fantastic. Your staff are very knowledgeable about your product and they are very pleasant and friendly!!!
Very helpful. Answered questions and explained what needed repaired on my bike. Fast turn around