Customer Testimonials
The friendly, knowledgeable staff makes me feel confident about my purchases. Any warranties involved are always explained well, too. It's nice to have enthusiastic bicycle experts in a physical store so close to my home.
Dan was a great resource in aiding me with my shopping.
Excellent service as usual
Good people that truly have a biking passion and seem genuinely happy when the customer is happy.
Yesterday I visited your shop and was greeted by two wonderful team members that not only took the time to answer my questions, but went above and beyond in providing me service, I wish I could remember their names. If I lived closer you would be my new favorite store. You should be very proud of your service & sales staff. Great job!!!
Brent
Product is high quality. The people there are knowledgeable and great. Taylor and Dennis saved Christmas and Santa’s reputation a week ago. I brought in our granddaughter’s new bike that I had about 95% put together but had made a big goof. They fixed it and had me out of there in minutes. Didn’t even buy it there as a particular purple was requested from Santa. Gramps was saved!!
Bob is very courteous, professional and knowledgeable!
Customer service was great and the associate was super knowledgeable. There was a good selection of bikes to choose from. Prices were equal to other bike shops around town. I really love my new Giant bike and I was fortunate to be able to ride my bike due to mild weather.
The bike mechanics. Very knowledgeable and helpful.
Great shop with knowledgeable employees.
Staff were helpful and patient while I shopped for bike components
STILL PROCESSING...
great service, fixed my wife's baby stroller quickly and kindly
Service was quick and done correctly
Definitely recommend. The staff could not have been nicer!! Had repairs done on a bike that I didn’t purchase from them. Given their wide selection of bikes and merchandise, I will definitely be purchasing my next bike from them. Very professional and knowledgeable!! Highly recommend!! Doug Lewis
Knowledgeable and helpful staff. We love Matt! Great employee.
Excellent bike tune ups and great mechanics.
We had many questions on bike sizing and road riding when we stopped recently. Chris was extremely helpful. He listened and explained things for quite some time. It was obvious that he was sincerely trying to help us to make good decisions. It was a pleasure to work with him and we truly appreciated his help.
Phil & Debbie Gooding
Everything!
Great and friendly service as always
Friendly, efficient & communicated well
Expert services and mechanics! Bar none
Great service .... Eddys had my my foot pedals..... Bob was very
helpful....
I received excellent service for the purchase of a bike that was a Christmas gift for my wife.
The salesman went out of his way to arrange for me to pick up the bike at a different location.
Anthony was so helpful with assisting me in selecting a hitch mount bike rack. He was friendly, patient, and answered all my questions/concerns. Additionally, Eddy's kept their word in honoring an old Century Cycles gift card I needed to use by the end of 2024. I'm looking forward to returning in early spring to purchase my new bike!
Recently purchased a Trek Checkpoint from George and he was absolutely spectacular. He was knowledgeable, patient and very likable. The entire store was very well organized and George was able to direct me to exactly what I needed. He also got bonus points for having Bo Bo!
Would highly recommend the store and George to all my friends looking for a bike.
Friendly professional staff
Matt was very, very helpful with us. The staff in Rocky River is great -we are so happy they stayed on with Eddy’s .
Friendly and knowledgeable staff
I have been going to Eddy's bike shop for YEARS. I bought a Trek at the Stow location in 1998, and have had many many maintenance services, new tires, accessories installed by Eddy's. Now that I have reached 60, I finally bought a new bike that was not offered at Eddy's - a comfort height "Roll" (Specialized). I had it sent to Eddy's North Olmsted for assembly. They assembled it for me, and installed some accessories I purchased as well as some that had been on my old bike. That is service with a smile! (for a bike that I did not purchase there). I appreciate it and will continue to have maintenance etc. done there.