Customer Testimonials
Professional customer service
The people that work in the service department are awesome! Very helpful, courteous, and knowledgeable.
I try to deal with Chris, pretty sure he is a manager. I have delta with him in person and over the phone he always is eager to help and I'm thankful because I live 85 miles away.
I love the bicycles that are available at reasonable prices along with the insanely amazing customer service provided by the staff.
You get asked if you need. Help
Fixed the issue
The staff were knowledgeable and friendly, fixed my bike quickly and for a very reasonable price. Also helped me load my bike and adjust my bike rack, much appreciated!
Great staff, products and services.
Friendly and competent.
I had such a great experience. From helping me piece together what I needed for my “new to me” road bike to helping determine what needed tweaked on it. 10/10 recommend Eddys for all and anything bike need. I will gladly drive the hour there whenever I am in need of a repair or shopping.
Owen and Jackson in the service department were very informative and helpful with issues regarding my recent bike service. A strong reason for me to continue to do business at Eddy's
The staff is very friendly and helpful in every way
Incredible customer service!
The nice selection and the super helpful staff
Chris Mac was knowledgeable, no pressure, and listened to what I wanted. Great experience!
Extremely courteous and knowledgeable staff!
Knowledgeable, dependable. Timely and reliable service. Thanks
The staff was friendly, helpful, and very knowledgeable.
Quick service. Pleasant and informative staff. Clean store.
Loved everything. Taylor was wonderful.
I found that the employee assisting me and working on my bikes to be friendly, informative and quite knowledgeable. This is important.
Always get great service and high quality merch at the store including our Trek bikes
knowledgeable about cycles
A lot of choices for bikes. Very helpful staff.
Apparently, Eddys keeps experienced techs! Same head mechanic year after year. Proven diagnostic ability instead of just some new kid that replaces parts. Solved my problem without fuss.
helpful and friendly when we needed help to work on a chain at home and needed to buy parts
I went up to look at a surly mountain bike. I was intending on using it as an all around bike; mostly paths, some dirt. The sizing wasn't right for me. As Frank helped me we looked at many bikes. Including him bringing out a few bikes from the back. We talked about my C spine injury and he recommended a hybrid. Honestly, I have to admit it, I do need a hybrid. I didn't need a mountain bike. Something with the high handle bars that gets me upright. I left with a Giant Cypress. I am glad. The front suspension, seat suspension, adjustable handlebars that are also high, really make a difference for my neck. It was a couple hundred cheaper than the surly. He said if I wanted the surly, he would sell it to me no problem. He wanted to make sure i found the right fit. I appreciate that. It is hard to find real service these days. Frank nailed it.
Very friendly, very quick, very good. I always feel the mechanics are great at explaining in detail any work that needs to be done, a realistic expectation of their backlog, and always do really great work. I never hesitate to recommend the shop to anyone looking to have work done on their bike. Thank you so much!
Very friendly, fast, and affordable.
I purchased a professionally assembled bike with professional service and every question I had was answered. Alec was a consument professional through out my experience. I couldn't be happier with the bike I purchased. I have done business with the Massolin location in the past with the same positive experience. I will always recommend Eddys Bike Shop to everyone I run across looking for a new Quality bicycle. Thanks again fellas for an excellent experience!