Customer Testimonials
The staff was knowledgeable, friendly, and efficient.
High marks from me!
Nice people, and fair prices.
I think the salespeople are knowledgeable and offer solutions tailor made for me. They also are patient and helpful in reviewing with us the car mount and storage rack that we purchased.
The variety of products available
I really appreciated the service that the mechanics gave me at the Eddy’s Willoughby store. To be specific “Steve”.
Steve is very personable and helpful as were the other mechanics.
My experience with these Eddy’s mechanics make me feel as though I’m going to a friends house, not a business establishment.
Keep hiring these type of personnel and Eddy’s is going to be around for a long time.
Expert staff...quick service...variety.
Nice people.
I love my bike. Everyone is very knowledgeable and willing to answer all my questions. Very friendly and service work is always done quickly.
Everyone was very nice, knowledgeable and helpful
The staff was great and very helpful. I told them exactly what I was looking for in a bike and my goals, and they pointed me in the right direction. They have a great finance system so I didn't got completely broke paying for a bike. When I ordered my bike and pedals they forgot to give me the attached cleats for the shoes but fixed that immediately with my next visit. Great service and knowledge.
Andre was awesome!! Very responsive to my request to get my bike looked over asap and got me on the trail!! He’s now my bike guy, will be seeing him again very soon!!
The customer service being acknowledged when we walked in, questions asked and not judgmental, helpful.
Friendly helpful service
Service was very helpful in determining the problem and a solution within the limits of what I wanted to pay.
Everyone is always helpful, polite and patient.
Great service
Service crew
Tom was very knowledgeable and helpful assisting me with a purchase for my wife.
Very knowledgeable and provided great service
Good bike service. Good bike and accessory inventory. Good service and sales people.
Bob was really friendly and knowledgeable. He helped us figure out what would work best without a bunch of pressure or anything. We’ll definitely be back.
Matt and the crew are always nice and ready to help.
Anthony did an excellent job!!!
Service and quality of products
Quality bikes and quality service!
Phenomenal selection of Trek bikes.
Fast and friendly service
Efficient ordering...quick service...awesome staff.
Gavin (from the Stow store) was very patient and explained many different options of bikes to me and I ultimately chose one that I love! I came back multiple times to check things out and he was never pushy, always had a positive attitude and was informative.
You have the parts needed to keep my bike operational, as well as items for all types of bikers.
I usually come to you first, despite having other stores closer to me.
Finally, your prices are competitive, and your staff's knowledge level is exceptional.