Customer Testimonials
Excellent service from Steven. I’ve always been treated very well from everyone and there is a significant difference with this bike shop versus all the others in NE Ohio. I feel like a valuable customer and the crew have helped me manage all my bike problems with their excellent knowledge and experience. Just to mention other staff that have helped tremendously would be Zack, Tyler, Derek, and Josh. Everyone has been great but these guys have really helped me in the past. I’ll be a loyal customer because of these guys.
Personable customer service who solved my problem.
Both my bikes were taken care of quicker than promised ! Loved everything in the store and the employees are very helpful ! Will definitely comeback for all my bicycles needs
very professional and knowledgable
Q: What does a bicycle call its dad?
A: Pop-cycle
Great service
Knowledgeable people. Able to get correct chain for bike and parts for derailleur.
Always treat me great! Great service, awesome people, great work. Quality shop
Very helpful technicians.
Frank was awesome! He really helped my son and was very patient!
Very knowledgeable, helpful and friendly.
I like the immediate professional attention that was shown to me and my wife. Helping us to make our granddaughter's birthday special.
Tom was very helpful in making the experience great.
The purchase was not a big one but he made me feel special.
Your service department is excellent. Showroom is clean and spacious. Staff are knowledgeable and well trained in customer service.
Service was good. Guys were courteous.
The staff was so knowledgeable, all of them. Helped me so much and no pressure .
Everything
Stopped in to have a tire repaired and everyone was very helpful kind. I will recommend to others
Selection and helpful staff ;-)
Service department did a great and quick repair. Would recommend!
Great service and products
I felt Chris and Tom was very helpful and knowledgeable. Thanks for servicing my bike and fixing my bike hitch.
Staff was great !
I always receive professional advice and exemplary service.
Quick turnaround on bike pedal switch
I googled this place, knowing I didn't know how to change the innertube on my son's bike, so I took the wheel in and went straight to the service desk 30 minutes before closing. They had it done within 10 minutes. They were super friendly, and the cost of fixings was super reasonable. They were my sons' and my life savers. You guys are the true superheroes when it comes to bikes!
Excellent service and products.
Excellent purchasing experience at Eddys Willoughby Hills location. Jeff B. assisted me for at least an hour to find the right bike for my needs. Jeff was patient with me in helping me demo at least 6 different styles of bikes to try to find one that would help me get back into cycling after 20 years without owning a bike. He detailed the pros/cons of each style and specs of each range and did not try to sell me something I did not want or were not interested in. Ultimately I purchased a Trek Verve 2 and several accessories to help me on my cycling journey. Overall, the staff and selection at Eddys Willoughby Hills were excellent and fit my needs. The only potential downside for someone similar to myself would be if you are looking for something other than a Trek bike or Trek affiliated accessories (ie Giro/Bontrager) you will likely need to look elsewhere; however if you can’t find something to meet your needs here, you probably can’t find it anywhere else locally in Cleveland anyway. I’ll definitely be back for additional purchases.
Your service is second to none, I keep driving from Brecksville because of the great service, and we have a bile shop just down the road. Not that there shop is bad because it's not. Eddies just goes above and beyond everyone else.
I had two bikes that needed repaired while on a bike ride on the Tow Path. I dropped them off without an appointment and the employees were friendly, accommodating, and did a great job repairing both bikes brakes and breakline.
We ate lunch at the Winking Lizard while they serviced the bikes and they were ready when we were done!