Customer Testimonials
Absolutely excellent customer service. In terms of time, listening, responding, advising, assisting.
Thanks in particular to Jeff and Zack.
Very friendly staff.
The service was great
The staff bends over backwards to help answer all of your bike questions. They stand behind all their products and services. I can bring things to them and they take the time to walk me through all the pros and cons.
Huge shoutout to Andre at Eddy's Bike Shop in Stowe OH for getting my daughter back on the road! After discovering a catastrophic front hub issue this morning, Andre hooked us up with a new front wheel in record time!
Everyone I've ever dealt with there really knows what they are talking about and are very up front about cost. I trust them to take care of my bike and my bosses bike. No surprises.
Super friendly and knowledgeable team, good selection of bikes, components and accessories. Always happy with the bike servicing; mechanics had my 1987 Trek 560 USA up and running like new.
Awesome team! Very helpful. I will definitely return.
Dave was great! Very knowledgeable on what I explained to him that I needed.
Thanks Dave!
Eddy's is always super helpful! They have performed easy fixes on my bike same day and have been nothing but the best! Highly recommend!
The service is phenomenal. I told them what I was looking for, and purchased my bike the very next morning.
Great choice of products
Friendly and helpful staff
Besides being convenient, the selection is great, the service is very prompt, the prices are fair and the longer store hours make it less stressful for those of us who work longer days.
We love all the bikes like townie and trek etc all sales people are professional and very knowledgeable. Great selection of bikes in stock.
The people make Eddie's great
I like going there. The staff is professional and care about their customers. Great support. I usually buy clothing and accessories. They are always in supply with reasonable prices. Many of my friends bought Giants from this location.
fast and did a great job
Quality
Great customer service
Fast
Jake, the mechanic who worked on my bike, was very professional and friendly. He took the time to explain to me what he was doing today and what he had done yesterday.
Selection of merchandise and friendly sales people.
Hands-on professional people
Great job! Great service. Really good people. Highly recommended
Service was so fast and affordable. Staff was incredibly knowledgable and willing to help. A+ all around.
excellent service!
Craig was super helpful and very knowledgeable on everything related to my bike. He went above an beyond to help me with my flat tire and he checked my bike over to make sure it was operating properly. I cannot say enough great things about him. Solid dude!
One of the technicians spent tons of time with us figuring out how to get our Thule bike holder back on our car (we bought it from Eddys several years ago). It turns out we lost a part and he found a spare in their stash. It was truly awesome service. We love Eddys. The employees are wonderful.
Location is the key. I took my son's mountain bike for a tune up in North Olmsted. They informed me that the brake pads were worn and would need changed. I asked them to hold off because I already had $150 into the repairs, etc. Several weeks later I removed the pads myself and compaired them to new ones. They had very little wear. This is unethical and a scam. You take advantage of people who are less mechanical or just dont know. Poor way to do business.
I always get good service at Eddy’s in Willoughby Hills.