Customer Testimonials
Had a great time on the towpath on our e-bikes! Staff was friendly and helpful
Friendly staff. Quality bikes and accessories
We’ve purchased a few bikes there and always have great customer service!
Very good inventory of parts and accessories. Helpful sales and repair staff.
Quality up-to-date products and they back their products. Friendly sales and service.
Wonderful people
They are hi quality
The kid with the dog was super helpful even though they were busy, Good experience.
Seriously the best bike mechanics in Northeast Ohio!
Love this shop. We've bought bikes there and had bikes worked on. Can't recommend them enough!
Good service dept.
friendly employees, plenty of stock to choose from, easy to get to
Quick service and kindness
Tristan was absolutely amazing , helping us for multiple hours and answering all of our questions/ providing real world experience. It helped me understand exactly which bike was right for me.
Great Service
Prompt, personable and didn't inflate the recommended work and price. Very satisfied.
Top of the line bikes and accessories, very helpful sales people.
Sound recommendations on needs for getting my bike on the road. Even helped with checking the install of my bike rack.
Excellent very helpful service
Bikes were in excellent shape.
Location is great (right on the trail).
Employees were friendly and helpful.
Eddie’s Bike Shop is always professional, they are knowledgeable and they are dedicated to the Cycle community. Love their selection and their product line. And their pricing is always fair.
They did a great job and couldn’t be friendlier! 10/10!
Everything
The quality of the products offered are satisfactory. While I could find better prices by ordering online, I prefer to support local business.
The staff at Eddy's in Willoughby hills are great! I wouldn't buy a bike anywhere else after experiencing their after purchase service.
First and most important, the customer service I received was amazing. The man who helped me saw me outside and came outside to help me get my son’s bike out of the car. He was so helpful. He explained my options for fixing the bike and explained what needed to be done. My son picked up his bike and rode it home. He said the bike ride so well. We will 100% be back for bikes & all bike repairs.
Great selection. They have everything a bike rider might want. Prices are reasonable. But best is customer service which is fabulous!
Great people, great service and really great people
Huge selection combined with very friendly and knowledgeable staff!
We rented e-bikes on September 30, 2024 while doing the Reach International Outfitters Ohio box. Staff was very friendly and knowledgeable. Also gave us recommendations on where to go. We had an amazing time and everyone who seen our posts on Facebook are looking to go. Equipment worked amazingly and we are thinking about buying the same e-bikes. Highly recommend using Eddys Bike Shop in Peninsula.