Customer Testimonials
The staff was polite and professional, offered prompt feedback and assistance to get me out the door and rolling in no time! They understood my needs and were able to meet and exceed expectations! As a returning customer, they’re highly recommended!
Upfront inspection and clear pricing on repair needs.
I was able to purchase the product I wanted and get the things I wanted added to it in a timely manner.
My needed repairs were done as promised. Customer service was very good!
I like the customer service rendered by the staff. I like that they are knowledgeable about the different types of bikes. I like the flexibility of test riding.
Everyone at this location was so nice, friendly, and welcoming. Dan was the best. He helped me pick my bike and knew my size just by looking at me. It was a very great experience.
Helpful staff, good products
We needed a warranty repair on my son’s bike and they did it right away, using parts they had in stock that were an upgrade from the original. The mechanic and staff were super nice and offered to help us several times as we browsed while we waited for the repair.
Knowledgable, friendly staff. The gentleman in the service department was awesome.
Timely turn around. Great work
Quick service great prices.
Customer service is excellent. They helped me remove my bike from the rack, take it inside and fixed my inner tube on the spot.
Trustworthy staff. Quickly able to recommend what on my bike needs replaced before I leave the shop.
I like the TREK brand . I have had several and always satisfied
Service dept got me in right away, and handled my problem quickly and efficiently.
Anthony did a great job!
Immediate service available to adjust brakes, and it took 2 tries to get it right, but they were very helpful and fixed them.
GREAT SERVICE
Quick service and reasonable price.
Kelly was very efficient in locating and installing a new inner tube and tire. Her advice was helpful for a future purchase.
The staff was honest and informative.
Customer service.
The service was very friendly and you all looked at my bike immediately, whereas I thought it would be a drop off and wait situation. The person helping asked questions and after not riding for a long time I left encouraged to get back on the bicycle! I even rode home.
Wide selections of different products. The staff is very friendly and knowledgeable. I’ve purchased 2 bikes from your shop and have recommended your shop to numerous friends. Three friends have purchased Townie bikes from you from riding my bike. I also have a daughter and boyfriend who are thinking of purchasing Townies. Very happy with my interactions with your store.
Good variety of parts and bikes
Good service
I was at the Rocky River store on 07-17 and purchased a pair of Pearl Izumi Shorts. When I tried them on at home, I noticed that they did not fit like the other two pairs of the same shorts that I have been wearing for some time. I tried to return them to the North Olmsted store and was directed to return them to Rocky River because the computer systems at both stores were different. No problem as both stores are close by, and the return was seemingly entered in the computer at Rocky River. In both stores, I received the help that I needed and a new pair of 2XL shorts was located at the Stow store by Thomas at North Olmsted and he requested that they be sent up to the store and that he would contact me when received. At this point, I am happy, however, I am still waiting to see the credit of $91.80 on My VISA card and hope it shows up soon.
The staff was very helpful:))
Great staff members who are knowledgeable and helpful. Clean store, great service. Highly recommended!
Great staff, great products, great service.
Great customer service