Customer Testimonials
Everyone there is very knowledgeable and always have any parts I may need.
Very informed and helpful employees. Gave great advice! I will be back
Great service, everyone was friendly. My bike was serviced to my expectations.
Great service and great people work here.
We stayed at the Eddy’s store for nearly 2 hours. The bike guy (don’t know his name) was wonderful and had a lot of patience explaining to us the difference between two bikes hybrid crossroads mountain etc. we are deaf and he used his phone for speech to text and we read the notes. Wonderful guy to work with! I felt bad his phone was dying due to low battery. We will go back to him for the future use.
First time at your store. You had what I needed (new tire). Looks like you have a good selection of products - I’ll be back.
Service was great!! Will be back again when I need it.
Everyone is super nice!!!!!
Great store
Quality products. Great selection of bikes. Good service.
It's always a great experience at Eddys! Their service department was able to quickly repair my bike and get me back on the trail.
Knowledgeable & friendly staff
Really great bunch of guys. Very knowledgeable and never make the customer feel stupid. Hi Jeff.
Eddy's products and service have been excellent each time that I've visited. I've been there to purchase products and to get my bike serviced several times.
If you're looking for quality and knowledgeable people this is the place for you.
The staff is terrific. Knowledgable, friendly and helpful. Ares has been a source of sound advice and excellent repair work.
Customer services is excellent -- friendly and knowlegeable. Nice quality products.
Quality and great service
Professional and knowledgeable on bike maintenance
Jackson was amazing took his time to help with my suspension
Great shop! Knowledgeable crew who were more than happy to field my many questions, and offered to show me how to disassemble a cassette! So awesome!
Yes the service was excellent! I was really excited to pick up by new bike and Steve stayed around for an hour after his shift ended just to make sure all the adjustments were correct. What a great team over there!
Good!
Ability to do the work. Quickly. My bike spent about 4 hours there, for a new BB assembly and a new Sprocket. Great work.
Knowledgeable and helpful staff. Great selection of bikes. Bike fit pricing is hard to beat!
I like everything!
Your mechanic Tyler is an asset to your bike shop. Very customer oriented and very personable, not to mention, a very good mechanic.
Excellent sales staff and customer service. Our salesman was Dean. He was very knowledgeable about the various choices available at the shop. He was very helpful with all the details of our purchase.
This is the second time we have purchased bikes from Eddy's Bike Shop of Willoughby
The whole experience was pleasurable.
Chris was very knowledgeable and easy to ask questions.
Your device department is always busy, but once you get waited on the staff is excellent. I have dealt with Corey and he is excellent with customers and very knowledgeable. The Stiw store has excellent inventory and if I were in the market for anything bicycle-related, Eddy’s in Stiw would be my first stop.