Customer Testimonials
Very nice people. Took my bike in for service and was finished the same day. You can't be service like that. Thank you very much.
The one on one with the salesman, answered all our questions, let me take it for a ride before purchasing. He never made me feel rushed. I felt as though I was valued as a customer and appreciated. Will never go anywhere else.
Thanks for the great service!
Went to Stow since they had in stock the bike I was looking for. Chris physically checked the inventory to be sure before I made the trip down, not taking the computers inventory for granted and me wasting time. Upon arrival I was greeted by staff and directed to Chris who walked me through the bike I wanted and others of similar build to be sure I was getting the best bike for me. He made sure it fit me correctly and did a final check of bike and tune up before I took it home, as well as walking me through some general maintenance of my bike to keep it running at top quality. I can’t speak highly enough about my experience. In a day and age where it seems people don’t want to be bothered the staff at Stow and Chris went above and beyond to take care of me. Thanks again for all the help, advice, knowledge and service that was provided. I will always be going to Stow for my biking needs.
Excellent Service Department.
Well-informed staff and cycling specific products.
The service guy was very nice
Service was phenomenal good guidance on products. Only have had the bike a day seems like a quality bike.
Excellent and timely repair
They were able to repair the issue immediately.
The care taken to get repairs and requests done right.
Great selection and customer service.
Employees are very helpful and knowledgeable. Great service
John was very helpful and a pleasure to work with!
Walked in with a flat. Was fixed right away. Staff who helped was very accomodating.
Everything was great! Also, we didn't realize you closed at 6pm when we came to pick up the bike and they were nice about letting us get it when we showed up soon after closing. Thank you!
Service person was polite and resolved my issue.
Friendly, helpful and great service!
Wide verity of products, service,knowledgeable sales people,Debbie at willoughby hills store very knowledgeable in the products of the store.
I always get good service at Eddy’s in Willoughby Hills.
Absolutely excellent customer service. In terms of time, listening, responding, advising, assisting.
Thanks in particular to Jeff and Zack.
Very friendly staff.
The service was great
The staff bends over backwards to help answer all of your bike questions. They stand behind all their products and services. I can bring things to them and they take the time to walk me through all the pros and cons.
Huge shoutout to Andre at Eddy's Bike Shop in Stowe OH for getting my daughter back on the road! After discovering a catastrophic front hub issue this morning, Andre hooked us up with a new front wheel in record time!
Everyone I've ever dealt with there really knows what they are talking about and are very up front about cost. I trust them to take care of my bike and my bosses bike. No surprises.
Super friendly and knowledgeable team, good selection of bikes, components and accessories. Always happy with the bike servicing; mechanics had my 1987 Trek 560 USA up and running like new.
Awesome team! Very helpful. I will definitely return.
Dave was great! Very knowledgeable on what I explained to him that I needed.
Thanks Dave!
Eddy's is always super helpful! They have performed easy fixes on my bike same day and have been nothing but the best! Highly recommend!
The service is phenomenal. I told them what I was looking for, and purchased my bike the very next morning.
Dennis took care of my tire issue quickly. Matt and Krista are wonderful people I’ve had a longtime Century Cycle friendship with, so glad they are part of Eddy’s.