Customer Testimonials
Very helpful from the moment that I arrived. Not pushy but very informed advice and assistance.
Craig was awesome and went above and beyond to fix my bike. He got it done fast and it works great now. I really appreciate the work he did for us and will definitely recommend you guys.
Nice work peeps
Knowledgeable and friendly staff, variety of products
Excellent service. Chris found keys for a bike rack that’s no longer made to replace the ones I lost.
The Sales and Service Dept are awesome
Jake in the service department was incredibly helpful in getting our bike back up and running after it took a spill.
I came in the other day, the staff made me feel very welcome. Will always come back to the store.
Knowledgeable staff, open to discussion about maintenance and repair options. They also had what I néeded.
Your service dept is great
Your service department is fantastic
I briefly stopped in for a new bike helmet. I was greeted by a friendly gentleman who walked me over to the helmet area of the store. He educated me on the MIPS system and made sure that the helmet I selected was a proper fit. He was well educated on the warranty for the manufacturer of the helmet. It was a welcoming experience as this was my first time in Eddy's North Olmsted.
Great selection and professional staff with knowledge.
Great customer service! And I can find everything needed for comfortable biking.
Parts I need are readily available. Knowledgeable staff.
Friendly staff, and very willing to help.
Great customer service and very knowledgeable staff.
Taylor gave me great service.
Guys are all friendly, knowledgeable and helpful.
Nice repair timeline was close to what I was told and the store is Impressive.
We just bought two e-bikes from Eddie’s Bike Shop, and the experience was absolutely phenomenal—all thanks to Thomas!
From start to finish, Thomas went above and beyond. He wasn’t just selling bikes—he was helping us find the perfect fit for our lifestyle, needs, and budget. His product knowledge is unmatched, his patience is refreshing, and his passion for riding is contagious. He answered every question we threw at him (and we had a lot), let us test out multiple models, and never once pressured us.
We left with two incredible e-bikes and a sense of total confidence in our purchase. It’s rare to find customer service this authentic, knowledgeable, and enjoyable. Thomas is a true asset to Eddie’s Bike Shop, and we’d send anyone his way. Ask for him by name—you’ll be glad you did!
Never had a bad experience in Eddy's bike shop. I have been buying my gear here for 10 years!
Matt was incredible.
Local shop. Always helpful
Friendly team and excellent service! Thank you, KT
Matt Last name removed was very helpful, knowledgeable, and responsive!
I received fast and friendly service when I took my bike in for badly needed repairs.
Expediency and customer service
Service was great. Staff was knowledgeable. Location is convenient.
Staff always friendly and highly competent. I feel confident that repairs and tuneups are done right.