Customer Testimonials
Knowledgeable and extremely helpful service department.
Personal touch
They serviced my husband's bike and were right on schedule. But, what I appreciated most was that they said my bike did not need any service at this point. That makes me feel that I can really trust Eddy's as they do what is the right thing!
Love the size of the store, so many different things to chose from when have a need for something. Helpful associates.
Nice people .. ask how they can help.
Help with bikes getting into the shop.
Explain what was done.
Customer service and available inventory
Every thing
Very fast work, informative, helpful, and smart workers.
Always friendly and knowledgeable. Work is always done professionally
Great service
You guys were honest with me on what I needed and didn't need
Professional, knowledgeable, great product inventory. And the staff are friendly, and know everything you might want to know about bikes and biking. Matt and Taylor were awesome! Thanks again guys!
My family has been going to Eddy’s bike store since 1990 and the Willoughby store since it has opened. We have purchased a handful of bikes and accessories and I must say that the staff are always friendly and helpful, my most recent visit was for my concern of neck pain during a longer ride.Anthony suggested I try the Redshift for the handle bars which would bring the bars a bit higher and a bit closer and also absorb a lot of the shock from bumpy trails. Wow! What a game changer, just got back from a 30 mile ride no pain.
Absolutely love this Redshift and will continue to be a loyal customer of Eddy’s.
The people who helped me pick out new pedals and then put them on were very knowledgeable, friendly, and helpful!
I was very impressed by the selection, and the knowledge that each employee had on every product.
Reliable and skilled staff
Very helpful and knowledgeable and friendly. Quality products.
Eddy’s support and service are great, and the staff great is as well. Will continue to shop here for my cycling needs.
Fast and friendly
Selection
Service
Knowledgeable staff
Extremely helpful staff
Service impeccable. Work was finished in two days and was told could be 5-8 days.
Best Bike Shop Ever
Great salesman very knowledgeable
I am so grateful that the service department was able to solve a difficult problem with my eBike, which I purchased from Eddy's several years ago.
Thanks for working on my bike
High quality products, knowledgeable friendly & helpful staff
I took my shoes in because my Speedplay cleats were falling apart after many years of service. Josh was able to find new cleats and said he would install them if I wished. Of course I wished! I expected to leave my shoes there for a day or two, it was wretched weather so I didn’t mind. I was surprised when he asked if I could wait for about ten minutes. I did, and when he returned from that mysterious “in the back” I thought I had new shoes. Not only were the cleats installed, but he had polished and buffed them. They looked so nice I almost don’t want to wear them and get them dirty! Good man, Josh.
The outstanding help I received when I went to the shop 2 times.
Anthony provided me with outstanding service. He was very helpful. I can't see myself going to anyone else to provide service.