Customer Testimonials
Staff is always friendly, knowledgeable, and has the emotional intelligence to read the room on when to engage vs. let you browse.
I thought u would have put my new bike tire back on my bike. My brother-in-law who doesn't ride a bike struggled to put it back on. Glad to have my bike back. Thank you
The personnel was very friendly and helpful. Also, explained things about my bike I did not know.
All working there are extremely knowledgeable and helpful. No high pressure!
Eddy service department repairs my bike while I wait almost always. They offer a great variety of products, plus a very wide price range on bikes. The employees are very personable. Other than that?? -------------- #38
Yet again, Eddy's Bike Shop in Rocky River is the best location of all.
So pleased with bike repair & spring tuneup. Bike was dirty & in disrepair but working great
My salesperson, Chris M was excellent. He was patient, listened and was very knowledgeable. I would recommend Eddy's because of him.
Staff is down to earth and listen to what the custom needs. I love that they have such a great inventory of bikes for kids and adults!!
I like your staff. They are patient.
2025 Season starts rough with the gravel bike getting clapped out at a torrential Blackfork. I worry a lot less once the guys in the shop work their magic - actually it’s their knowledge, experience, and skills, but Eddys is the best service department by far. I trust them to get my bikes race ready again. Always top notch work!
Staff always friendly and highly competent. I feel confident that repairs and tuneups are done right.
Very helpful from the moment that I arrived. Not pushy but very informed advice and assistance.
Craig was awesome and went above and beyond to fix my bike. He got it done fast and it works great now. I really appreciate the work he did for us and will definitely recommend you guys.
Nice work peeps
Knowledgeable and friendly staff, variety of products
Excellent service. Chris found keys for a bike rack that’s no longer made to replace the ones I lost.
The Sales and Service Dept are awesome
Jake in the service department was incredibly helpful in getting our bike back up and running after it took a spill.
I came in the other day, the staff made me feel very welcome. Will always come back to the store.
Knowledgeable staff, open to discussion about maintenance and repair options. They also had what I néeded.
Your service dept is great
Your service department is fantastic
I briefly stopped in for a new bike helmet. I was greeted by a friendly gentleman who walked me over to the helmet area of the store. He educated me on the MIPS system and made sure that the helmet I selected was a proper fit. He was well educated on the warranty for the manufacturer of the helmet. It was a welcoming experience as this was my first time in Eddy's North Olmsted.
Great selection and professional staff with knowledge.
Great customer service! And I can find everything needed for comfortable biking.
Parts I need are readily available. Knowledgeable staff.
Friendly staff, and very willing to help.
Great customer service and very knowledgeable staff.
Very timely service.
Large inventory and competitive pricing