Customer Testimonials
Excellent customer service both in sales and service.
Outstanding products
I appreciate the fast friendly and attentive sales staff. I will definitely be visiting Eddys again in the future. Thank you
Took my bike to Eddy's for a tune-up. They did an excellent job. It's like a brand new bike!
Brilliant shop mechanics and salesman!
Stopped in this past Saturday to have rear wheel trued and rec'd call back in less than 2 hours to pick up!
I had my bike serviced by Eddy’s and it needed some work. Also made some changes to make it more comfortable. Everyone in the store was really nice and helpful. Mike actually worked with me on the service and he is the absolute best. He is extremely knowledgeable, asks good questions, listens and makes suggestions. Your bike is in great hands with Mike. Eddy’s is lucky to have him. That is two years in a row he has helped me, and I couldn’t be happier with his service and quality of work. Thanks Mike, and Eddy’s!
Very professional and knowledgeable personnel.
I purchased two bikes, including an e bike. Something broke and they are waiting for parts. I am confident that they will call me when the part is in. The service people are very nice and I do not feel like it will be a problem for me to keep calling for my part. It was not their fault that the part is delayed in getting to them.
Everyone really has excellent bike knowledge. I appreciate the fast service and recommendations when it comes to my needs. The guys recognize avid cyclist who like quick turnaround service to get back on the road.
Great atmosphere
Thanks for being a Team ER sponsor.
Great selection of bikes and accessories. Very good customer service.
My E-bike had a pedal recall. It's a Trek brand bike with Bontrager Satelite City Pedals. I contacted "Jackson" in the Eddie's Bike Shop service department to see if I needed an appointment to bring my bike in to have the recalled pedals replaced. Jackson told me that he would file a claim with Trek and then they would send replacement pedals to Eddies Bike Shop. Then Eddie's would call me to bring the bike in for the swap out. I bought the bike along with a second one for my wife back in the 2nd quarter of 2021. The recall notice came a couple of months later in the summer of 2021. The replacement pedals were expected in August of 2021. I know that there are issues with parts supply chains and availability. However, I have never heard back from Eddie's Bike Shop and must assume that the replacement pedals never arrived? I had nearly forgotten about the issue until the email asking for this feedback arrived here in February 2022. Let me know if the replacement pedals are in and I'll bring mine and my wife's Trek E-bikes in for the swap outs.
Sincerely, Mike Last name removed Phone number removed
You had the class of bikes I was interested in. The salesman Frasier was very helpful and patient answering my questions. He also showed me different options.
I have been treated very well by your staff and am very pleased with the overall customer experience at Eddy’s. Also, the staff knows their products.
Great folks
Knowledgeable staff that greets you at the door and great inventory of bikes. I’ve bought 4 bikes from them and I’ve always been pleased with all aspects.
Service department was proficient, knowledgeable and provided a quick turnaround time. Very satisfied
Very Informative, friendly staff. Chris McMaster was very helpful. I was made aware of a biking group through Eddy’s, a community would be a cherry on top for an excellent experience. Thanks!
This is the second Trek I’ve purchased from Eddys. I’ve been to 3 locations and feel the service I received at the Willoughby store was exceptional. The guys there were extremely friendly, informative and helpful. I’ll definitely be back even though I live almost 1 1/2 hrs away.
So happy they had the bike I wanted. Can’t wait to hit the trails with my Fuel Ex 7 !!
Everything
Your customer service is outstanding. Your employees are very knowledgeable, helped me carry my trainer to my car, and were extremely friendly. I've never experienced customer service so incredible!
Someone was right there to assist me and they were very helpful and friendly
Friendly, helpful employees !
Your Service Department is Awesome and the Sales Experience is always good with great inventory.
The best bike shop I’ve ever dealt with! They go over the top to satisfy their customers!
Very reliable very friendly and great service
Inventory, mechanics, customer service.
Great service