Customer Testimonials
Great customer service and fantastic service department.
Knowledgeable and courteous staff. Good selection.
When I walked into the store "Eddy's Bikes" for the first time, I was very impressed with how well the store looked. Well stocked, very large with an amazing variety of bikes, accessories, inventory, etc for the bike enthusiast. A bicycle shoppers heaven!! I drove 2.5 hours after talking to "Jim" by phone while inquiring about the hard to find Mountain bike that I really wanted that nobody else had in stock. It definitely was well worth the trip, for sure!! He even assembled the bike prior to picking it up. I was very "educated" by Jim about all the things I needed to know about my newly assembled bike for overall normal maintenance, adjustments and basic care. As soon as I walked into the store, there it was, parked into a bike stand, right up front next to the customer checkout with a "sold sign" and my name on it. He also helped me choose the correct pedals I needed, along with some accessories I had inquired about. I'm now waiting for my wife's bike to arrive in about 3 weeks from now to pick up. I highly recommend Eddy's Bikes to shop for your next bike or any of the accessories you need. They even sell a nice variety of bike racks for your car.
The great and honest advice.
Knowledge of sales people and their input.
Great customer service. They installed my new platform pedals in minutes. I bought my bike from Eddy’s and have been a loyal customer for over 10 years! Highly recommend shopping here.
Eddy's Bike Shop provides personalized service. I feel like I am visiting my family when I walk in there—in a good way.
The sales people are very accessible and knowledgeable. They asked me all about what I wanted to get out of a bike. Then they recommended the perfect e-bike for me.
Eddy's is the GO TO BIKE STORE!
Mike Myers
Best selection/availability of products (more than the Pittsburgh area!). Their service is great and they are so knowledgeable and helpful.
I called in and spoke with Jeff about a new mountain bike I found online. He was helpful throughout the process and greeted me at the door once I arrived. He walked me through a few things on the bike and was super knowledgeable. I drove 2+ hours to pick it up and would do it again in the future. A+
Good quality products! My fifty yearold bikes were refurbished and look new! Employees were VERY accommodating!
The people were very professional and took the time to explain the difference between the bike's ..
Very knowledgeable management and staff.
Your service manager (I think his name is Jackson) is awesome. You can tell he wants to help people any way he can.
Very helpful staff greeted me immediately and helped me choose a bike rack.
Staff was friendly and informative!
I’ve been dealing with Eddys ever since growing up in Portage County and going to the Stow store in the 80’s. Back when it was on the corner. Now we live in Chardon and the Willoughby Hills store is closer. It’s been a great store to deal with. Brandon has helped us tremendously with our purchase of a Yakima rack to both of our new Trek Verve 3 bikes. His and hers. Also loved talking to Dean and the other guys at the store. Very knowledgeable and super helpful and friendly. Great staff. Jim Ruggles can be proud. Jim helped me when I was 14 years old and now at almost 50. He’s still got great staff doing work. Kudos.
Anthony was awesome and super knowledgeable. I never felt pressured; he definitely knew his stuff; and after my riding so far, his suggestions were spot on.
Always excellent customer service! We’ve purchased many bikes from Eddy’s over the years.
Very helpful staff.
Excellent service!!!!! These guys are THE BEST bike experts in Ohio!
You guys know me, and I know that you're the strongest bicycle store in the area. Not for cost, but that's the trade-off for quality.
Whenever I need to get something done, I knew that Corey, in particular, is my guy to set it up for me.
One thing that was iffy this time was that I did the Performance package, and, though I should've mentioned it, it slipped my mind, but regardless, they should've seen an issue with my cassette during the tune-up and not a couple of weeks later when I was able to get back in. No harm-no foul, and I didn't have to pay labor for the mistake, so I think it was handled well.
However, if they'd done a more thorough test-ride in the basement with the ramp, they'd probably have spotted the issue and corrected it then.
That aside, thanks for being there, and I hope that you're all doing well.
-Rc
Also, pay Corey better, he works really hard.
Good selection, great service, friendly and well-informed staff!
Have been going there for years! Always professional, friendly, and take great pride in their work & customer service!
I walked in and was taken care of immediately. They changed my your, fixed my gears and put in a new seat. I was out in 30 minutes and was amazed it was well under a hundred. Thank you.
Great service, not high pressure, had patience to ask questions.
Chris and Corey and the rest of the team were very helpful in getting my bike back in shape since I hadn't been home in a few years and it needed some work! Thanks Guys!
Friendly, professional service, provided in an expedited manner
The help and advice Evan provided to me (as someone who has not ridden in over 30 years) was priceless. Everyone who we interacted with was awesome from the time we walked in the door until the day we picked up the bike. THANK YOU ALL.
Great service
Patient service. Open and honest communication. Willing to figure out how to make everything work for the price and overall comfortability that you want. Awesome staff!